Licensed Insurance Customer Service Representative
Location: Portland, OR
Job Type: parttime
Company: Lori Greek Garabedian - State Farm Agency
Salary: $25.0 - $30.0 per hour
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR) role is an essential position within our agency, designed for experienced professionals with a proven background in the insurance sector, particularly those who have worked extensively with State Farm. This is a remote, part-time opportunity that enables you to contribute your expertise from anywhere, supporting both customer service and light sales operations.
Our agency, with decades of service and a strong reputation for professionalism and outstanding customer care, is seeking a highly skilled and dependable Licensed Insurance Customer Service Representative. We value a client-focused approach and are dedicated to maintaining lasting relationships with our policyholders. As a team member, you will leverage your in-depth knowledge of State Farm products and procedures to deliver a best-in-class client experience.
Working remotely offers flexibility and autonomy, making this an ideal role for motivated self-starters who excel in managing their workload independently. The part-time nature of this position also allows for a balanced work-life fit, with flexible scheduling between 10 and 20 hours per week and opportunities for additional hours as needed. Candidates with additional state licenses in Arizona, Nevada, or Oregon are highly encouraged to apply, as this brings added value to our agency’s multi-state operations.
Licensed Insurance Customer Service Representative - SummaryAs a Licensed Insurance Customer Service Representative, you will play a vital role in supporting agency operations by delivering top-notch customer service, assisting with policy management, and contributing to retention activities. Your expertise in State Farm systems, particularly ECRM, will ensure smooth, accurate, and efficient service for our valued clients. You will be a key contact for policyholders, addressing their inquiries, processing payments, and providing guidance during the claims process.
Duties & Responsibilities- Deliver exceptional customer service to all policyholders, ensuring their needs are met with professionalism and empathy.
- Process premium payments and handle policy service requests efficiently and accurately.
- Manage BOD (Book of Business) tasks, including diligent follow-up on past due accounts to support retention efforts.
- Provide claim concierge support, assisting clients throughout the claims process for a seamless experience.
- Assist with policy updates, endorsements, and changes to ensure up-to-date and accurate records.
- Maintain thorough and current policyholder information within the State Farm ECRM system.
- Support retention campaigns and participate in light sales activities as directed.
- Ensure timely and proactive follow-up with clients to maintain high customer communication standards.
- Competitive hourly compensation (discussed with qualified candidates during the interview process).
- Flexible part-time scheduling to support work-life balance.
- Remote work capability, eliminating commute time and increasing personal flexibility.
- Opportunities for additional hours based on agency needs, such as vacation coverage.
- Work with a reputable, long-standing agency known for excellent team culture and high employee satisfaction.
- Minimum of 5 years of direct, hands-on experience working in a State Farm agency is required.
- Active California Property & Casualty License is mandatory.
- Active California Life License is required.
- Comprehensive familiarity with State Farm ECRM and agency systems is essential.
- Demonstrated organizational skills and attention to detail.
- Proven ability to communicate effectively and provide superior customer service.
- Highly reliable, trustworthy, and capable of operating independently in a remote environment.
- Licensing in additional states such as Arizona, Nevada, or Oregon is a plus and will be considered favorably.
- Experienced insurance professional with a strong background in State Farm operations.
- Motivated self-starter who excels in a remote, independent work setting.
- Exceptional communicator and organizer, able to manage multiple priorities effectively.
- Committed to delivering high standards of customer service and fostering strong policyholder relationships.
- Values flexibility, autonomy, and contributing to a positive team culture.
- This remote, part-time position offers a unique opportunity to work with an agency recognized for its longevity and excellent reputation in the industry.
- Applicants must meet all licensing and experience requirements to be considered. Only candidates who fulfill these qualifications will be contacted for interviews.
- If you are a seasoned State Farm insurance professional seeking a flexible, remote role with opportunities for growth and meaningful client interaction, we encourage you to apply today by clicking the job application button. Join a top-rated team and help us continue our tradition of outstanding service.