Licensed Insurance Customer Service Representative
Location: Brentwood, MO
Job Type: fulltime
Company: Lennie Harrison III - State Farm Agency
Salary: $31000.0 - $47000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty, Life & Health)
If you are a driven professional with active Property & Casualty and Life & Health licenses looking to build your career in the insurance industry, this opportunity as a Licensed Insurance Customer Service Representative offers the chance to join a team committed to customer excellence. As a key member of the team, you will leverage your industry credentials to provide exceptional service, support customer retention, and facilitate policy management in a fast-paced, growth-oriented environment. This role is designed for candidates who excel in delivering solutions, thrive on building client relationships, and have a passion for helping individuals protect what matters most to them.
Working as a Licensed Insurance Customer Service Representative, you will play a critical role in supporting the agency's mission to deliver outstanding value and customer experience. The position involves value-based conversations with policyholders, responding efficiently to their needs, and ensuring their insurance coverage aligns with their life circumstances. You will contribute to the agency’s overall success through your attention to detail, proactive communication, and commitment to delivering remarkable service on every interaction.
As a Licensed Insurance Customer Service Representative, you will be responsible for establishing and maintaining client relationships, processing policy changes, assisting with claims, and educating customers about the range of insurance products available. You will use your industry expertise and interpersonal skills to clarify coverage details, resolve billing questions, and assist policyholders throughout the insurance lifecycle. By engaging with customers in a friendly and professional manner, you will reinforce the agency’s reputation for reliability and trustworthiness.
This position provides a platform for professional growth, valuable experience, and the potential for advancement within the agency. You will work alongside a talented team dedicated to achieving collective success while supporting individual development. If you are a motivated self-starter seeking a challenging and rewarding career in the insurance sector, apply today to join our team as a Licensed Insurance Customer Service Representative.
Licensed Insurance Customer Service Representative - Summary- Utilize active Property & Casualty and Life & Health licenses to deliver exceptional client service and support policyholders.
- Represent the agency as a trusted insurance advisor, focusing on customer satisfaction and retention.
- Engage in value-based conversations, educating clients about insurance options and coverage needs.
- Work in a fast-paced, collaborative environment with opportunities for career progression.
- Establish and nurture customer relationships, ensuring satisfaction with insurance products and services.
- Respond promptly to inquiries regarding policy coverage, eligibility, changes, transfers, claims, and billing.
- Conduct needs-based insurance reviews and educate clients on available options to optimize their coverage.
- Maintain detailed activity reports and provide timely updates to the agent.
- Demonstrate a high level of professionalism, work ethic, and integrity in all client interactions.
- Stay informed about product changes, industry developments, and compliance requirements.
- Collaborate effectively with team members to achieve agency goals.
- Competitive hourly pay structure with additional bonus and commission opportunities based on performance.
- PTO including vacation and personal/sick days to support work-life balance.
- Access to ongoing training and professional development resources.
- Opportunities for career advancement within the agency for high-performing team members.
- Active Property & Casualty license required.
- Active Life & Health license preferred.
- Excellent interpersonal, written, and verbal communication skills.
- Organizational skills and ability to multitask effectively in a dynamic environment.
- Self-motivated, detail-oriented, and proactive in identifying and solving client issues.
- Strong commitment to customer service and exceeding expectations.
- Ability to quickly learn and utilize agency software and computer functions.
- Demonstrated ability to work collaboratively as part of a team.
- Commitment to ongoing professional development and maintaining required licenses.
- Licensed insurance professional with a passion for customer service and problem-solving.
- Thrives in a fast-paced environment, managing multiple priorities with professionalism and efficiency.
- Proactive communicator committed to educating and supporting clients with their insurance needs.
- Demonstrates high ethical standards, reliability, and a strong work ethic.
- This position is with an independent contractor agent, not the parent insurance company.
- All candidates must successfully complete applicable licensing and training requirements.
- Employees of agent offices are not employees of the parent insurance company.
- If you are ready to take the next step in your career as a Licensed Insurance Customer Service Representative, click the application button to apply and begin your journey with us today.