Licensed Insurance Customer Service Representative
Location: Fresno, CA
Job Type: fulltime
Company: Mark Headrick - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR)
Are you a dedicated professional with a Property and Casualty license looking to excel as a Licensed Insurance Customer Service Representative? Join a reputable insurance agency and become an integral part of a team focused on delivering outstanding customer experiences. This position provides an enriching opportunity to apply your insurance expertise and customer service skills, while developing your career in a supportive environment. As a Licensed Insurance Customer Service Representative, you will help clients understand their coverage options, address their needs, and build strong customer relationships for long-term satisfaction.
Working as a Licensed Insurance Customer Service Representative in Fresno, CA, you will collaborate with a successful agency team in an in-office, full-time role. You’ll be empowered to manage customer accounts, handle policy inquiries, and provide prompt assistance on a wide range of insurance matters. This role emphasizes value-driven conversations and exceptional service, making it ideal for individuals who are customer-focused, detail-oriented, and motivated to grow within the insurance industry.
In this Licensed Insurance Customer Service Representative position, you will utilize your Property and Casualty license daily while providing support for life and health insurance products as needed. You'll have the chance to expand your skill set, earn valuable experience, and benefit from career development opportunities within a respected insurance agency. The agency values teamwork, professional growth, and a commitment to high-quality service, making it a rewarding place to build your career.
As an essential team member, you will be responsible for establishing and maintaining positive customer relationships, educating clients about insurance products, and ensuring timely and accurate service. With a focus on ethical conduct and compliance, you will keep up to date with product changes, technical developments, and ongoing education requirements, ensuring you stay ahead in the insurance field. The agency offers a supportive environment, with a focus on collaboration, continuous improvement, and recognition of your achievements.
The work environment in Fresno, CA, offers the benefits of a vibrant business community, with convenient access to local resources and networking opportunities. This setting provides a stable and professional atmosphere for career-oriented individuals seeking growth within the insurance sector.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for clients, providing knowledgeable guidance on insurance products and policy options.
- Utilize your active Property and Casualty license to address customer needs and ensure compliance with industry regulations.
- Contribute to a dynamic agency team committed to delivering exceptional service and building lasting client relationships.
- Benefit from clear career advancement pathways and support for ongoing professional development.
- Establish and nurture customer relationships by following up on inquiries and providing timely support.
- Deliver prompt, accurate, and friendly service, including responding to questions about insurance availability, coverages, policy changes, and billing.
- Educate customers using a needs-based approach to help them make informed decisions regarding their insurance coverage.
- Process policy changes, assist with claim submissions, and clarify billing or coverage details as needed.
- Maintain thorough and organized documentation of all customer interactions and follow established reporting procedures.
- Stay current on product updates, licensing requirements, and technical developments through ongoing education.
- Demonstrate a strong work ethic and consistent commitment to achieving agency goals and delivering high-quality service every day.
- Competitive hourly wage with additional bonus opportunities based on performance.
- Paid time off, including vacation and personal/sick days.
- Gain valuable industry experience and expand your skill set.
- Opportunities for advancement and career growth within the agency.
- Active Property and Casualty license required; ability to obtain Life and Health license preferred.
- Excellent interpersonal and communication skills (written, verbal, and listening).
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and able to work effectively in a team environment.
- Skilled in problem-solving and able to manage multiple tasks efficiently.
- Committed to providing outstanding customer service and achieving accuracy in all tasks.
- Competence in learning and utilizing computer functions relevant to insurance operations.
- Willingness to remain current with continuing education and industry requirements.
- Licensed insurance professional with a passion for customer service and relationship building.
- Adaptable and eager to learn new products and technologies within the insurance industry.
- Demonstrates initiative, reliability, and a commitment to excellence in all responsibilities.
- Collaborative team player who enjoys working in a supportive and growth-oriented environment.
- Detail-oriented with a strong sense of accountability and pride in delivering results.
- This position is with an independent contractor agent and not directly with the parent insurance company.
- Employment is contingent on meeting licensing, training, and compliance requirements as established by the agency and industry standards.
- Employees of independent contractor agents are not employees of the parent insurance company.
- The agency is committed to compliance with all applicable equal employment opportunity regulations and standards.
If you are motivated to succeed and can see yourself thriving as a Licensed Insurance Customer Service Representative, take the next step in your career and apply now by clicking the job application button. Join a respected insurance agency and help make a difference in the lives of customers every day.