Licensed Insurance Customer Service Representative
Location: SPARTANBURG, SC
Job Type: fulltime
Company: Beverly Benson - State Farm Agency
Salary: $43000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you will be an integral part of a dynamic team, responsible for providing exceptional service to insurance clients while supporting business growth and retention. This role requires an active insurance license in either Property & Casualty or Life & Health insurance and offers the opportunity to build a rewarding career in the insurance industry. By leveraging your expertise and interpersonal skills, you will help clients navigate their insurance options, address inquiries, and ensure a seamless customer experience. If you are an energetic professional who thrives in a fast-paced environment, this position offers excellent potential for personal and professional growth in the insurance sector.
In this full-time Licensed Insurance Customer Service Representative role, you will play a key part in establishing and maintaining customer relationships, ensuring satisfaction, and contributing to the overall success of the agency. The position emphasizes value-based conversations and a customer-centric approach, making it ideal for proactive individuals with a passion for helping others and a commitment to excellence. Working as part of an agent team, you will have access to various benefits, including a competitive base salary with commission opportunities, bonuses, and additional perks that support your well-being and career advancement.
If you are ready to take the next step in your insurance career, apply now by clicking the application button and join a team dedicated to delivering remarkable customer service and achieving outstanding results.
Licensed Insurance Customer Service Representative - Summary- Serve as a trusted point of contact for insurance clients, addressing questions, policy changes, claim submissions, and more.
- Utilize your active insurance license to provide knowledgeable, compliant, and value-driven service.
- Support agency growth initiatives through strong customer relationships and effective communication.
- Contribute to a positive agency culture focused on teamwork, accuracy, and continuous improvement.
- Establish and nurture long-term customer relationships, providing timely follow-up as needed.
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate clients about available insurance options and recommend appropriate solutions.
- Maintain a high standard of professionalism and a strong work ethic, demonstrating total commitment to customer satisfaction and agency success.
- Complete thorough and timely activity reports for the agent, ensuring accurate documentation of all client interactions.
- Remain current with product changes, licensing requirements, technical developments, and ongoing training or continuing education.
- Collaborate effectively within the team environment, supporting colleagues and contributing to collective goals.
- Handle multiple tasks efficiently, prioritizing activities to meet deadlines and customer expectations.
- Competitive base salary with commission opportunities
- Performance-based bonuses
- Health insurance stipend
- Life insurance options available
- Retirement plan availability
- Opportunity for flexible scheduling (as determined by the agency)
- Active insurance license in Property & Casualty or Life & Health (required before start date)
- Proficiency in English; bilingual abilities in Spanish or Ukrainian are a plus
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills, attention to detail, and ability to multitask
- People-oriented, self-motivated, and proactive in problem-solving
- Demonstrated commitment to high-quality customer service
- Ability to learn and utilize computer functions relevant to the role
- Capacity to provide thorough and timely reports to the agent
- Willingness to engage in ongoing professional development and continuing education
- Energetic and motivated self-starter with a passion for helping others
- Thrives in a team-oriented, fast-paced, and customer-driven environment
- Demonstrates pride in completing work accurately and efficiently
- Adaptable to changing demands and committed to continuous learning
- Possesses a positive attitude and strong ethical standards
- This position is with an independent contractor agent operating under the State Farm brand and is not directly employed by State Farm Insurance Companies.
- Selected candidates must successfully complete all applicable licensing requirements and agency training programs.
- State Farm agents are independent contractors who hire and manage their own teams.
- State Farm agent employees are not employees of State Farm Insurance Companies.
- We are committed to providing equal employment opportunities and fostering an inclusive workplace for all qualified applicants.
If you are driven to succeed and are ready to make a meaningful impact as a Licensed Insurance Customer Service Representative, don’t miss this opportunity. Click the application button now to take the next step in your insurance career!