Licensed Insurance Customer Service Representative
Location: Baton Rouge, LA
Job Type: fulltime
Company: Bill Barkas - State Farm Agency
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you will play a key role in supporting insurance clients by providing exceptional service and building lasting relationships. This customer-facing position is ideal for licensed professionals who are passionate about delivering value-based solutions, ensuring client satisfaction, and contributing to the overall growth of an established insurance agency. This opportunity allows you to utilize your insurance expertise while developing your career within a dynamic team environment.
In this role, you will be responsible for engaging with customers, assisting with their insurance needs, and responding to inquiries about products, coverage, claims, and policy changes. Your ability to communicate effectively, maintain a positive attitude, and proactively address client issues will be essential. As an integral member of the team, you are expected to demonstrate a strong work ethic, attention to detail, and a commitment to achieving daily and long-term goals while upholding the agency's reputation for outstanding service.
The ideal Licensed Insurance Customer Service Representative is a motivated self-starter who thrives in a fast-paced setting, enjoys problem-solving, and is dedicated to continuous learning and professional development. You will use your Property & Casualty and Life & Health licenses to educate policyholders, address their questions, and provide guidance on insurance options. This role offers a collaborative team environment, robust support, and clear opportunities for advancement for those who excel.
Working in this insurance agency, you will benefit from a supportive culture that values skill development, integrity, and customer-centric service. The agency provides the resources and training needed to stay current with changing insurance products and industry regulations. As you grow in this full-time position, you can expect opportunities for career progression and personal achievement, making it an excellent choice for those seeking a stable and rewarding profession in the insurance field. If you are ready to take the next step in your insurance career, we invite you to apply online and join a team that recognizes your contributions and invests in your future.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for insurance clients, providing prompt and knowledgeable service.
- Use your insurance licensing to address customer needs, educate on coverage, and resolve policy questions.
- Support agency growth by fostering positive client relationships and promoting value-based solutions.
- Establish and maintain strong customer relationships, following up as needed to address concerns and ensure satisfaction.
- Provide timely, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Use a needs-based review process to educate clients about insurance options and recommend appropriate coverage.
- Demonstrate consistent professionalism, a strong work ethic, and commitment to daily and long-term success.
- Prepare and deliver activity reports to the agent to keep the team informed of ongoing client engagement and service outcomes.
- Collaborate with agency team members to ensure seamless client experiences and contribute to a positive office environment.
- Stay informed about product updates, licensing requirements, and industry developments through continuing education.
- Competitive base salary with performance-based bonus opportunities.
- PTO including vacation days, personal/sick days, and paid holidays.
- Retirement plan options to support your long-term financial security.
- Valuable industry experience and training provided by a reputable agency.
- Potential for advancement and career growth within the agency.
- Active Property & Casualty insurance license required.
- Life and Health insurance license required.
- Exceptional interpersonal, verbal, and written communication skills.
- Strong organizational abilities and attention to detail.
- Ability to work both independently and as part of a collaborative team.
- Self-motivated and proactive in problem-solving and follow-through.
- Proficient in learning and using computer systems for client management.
- Commitment to ongoing professional development and staying current with industry standards.
- Licensed insurance professional with a passion for customer service and client advocacy.
- Thrives in a fast-paced, team-oriented environment and adapts quickly to changing client needs.
- Demonstrates integrity, accountability, and pride in delivering high-quality work.
- Willing to engage in continuous learning and development to maintain expertise.
- Motivated to contribute to agency growth and success through outstanding service and positive client relationships.
- This position is with an independent contractor agent of a major insurance provider. Employees must successfully complete all applicable licensing and training programs.
- Independent agents are responsible for hiring their own employees. Employees in this role are not direct employees of the parent insurance company.
- The agency is committed to providing equal employment opportunities for all qualified applicants in accordance with EEOC standards.
- If you are ready to advance your insurance career as a Licensed Insurance Customer Service Representative, click the application button to apply and begin the next step in the interview process.