Licensed Insurance Customer Service Representative
Location: SPOKANE, WA
Job Type: fulltime
Company: Jeri Mainer - State Farm Agency
Salary: $46000.0 - $56000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty) - Full-time - Spokane, WA
Are you an experienced professional with a passion for building lasting customer relationships and delivering exceptional service in the insurance industry? We are seeking a Licensed Insurance Customer Service Representative (Property & Casualty) to join our dynamic team in Spokane, WA. As a key member of a successful State Farm Agent office, you will play a vital role in supporting our clients by addressing their insurance needs, ensuring policy accuracy, and providing an outstanding customer experience every day.
This full-time position is ideal for individuals who are licensed in Property & Casualty insurance or are willing to obtain the required credentials before starting. You will have the opportunity to work in a supportive environment where your ability to communicate clearly, solve problems proactively, and prioritize customer satisfaction will make a direct impact on our agency's growth and reputation.
Working as a Licensed Insurance Customer Service Representative in Spokane, WA offers the chance to engage with a diverse community and be part of a team that values professionalism, personal growth, and meaningful client interactions. Our office provides a structured, in-person work environment where you can leverage your skills, learn from experienced peers, and benefit from ongoing training and career advancement opportunities.
Our team is committed to fostering an inclusive, welcoming atmosphere where every employee's contributions are valued. If you are self-motivated, detail-oriented, and dedicated to delivering top-notch customer service in the insurance sector, we encourage you to apply by clicking the application button below.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office customer service role within a reputable State Farm Agent's team
- Focus on Property & Casualty insurance support and policy management
- Requires active Property & Casualty license (or willingness to obtain before start date)
- Opportunity to serve clients in Spokane, WA and contribute to the agency's success
- Establish and maintain positive customer relationships, providing ongoing support as needed
- Deliver prompt, accurate, and friendly customer service regarding insurance policies, including availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing inquiries
- Educate clients using a customer-focused, needs-based approach to help them make informed insurance decisions
- Follow up with customers to ensure satisfaction and address any concerns in a timely manner
- Maintain high standards of professionalism, work ethic, and commitment to daily success
- Provide timely and thorough activity reports to the agent as required
- Stay current with product changes, licensing requirements, technical developments, and continuing education
- Participate in ongoing training and development sessions to enhance skills and knowledge
- Competitive hourly pay ranging from $23 to $28, commensurate with experience
- Performance-based sales and premium bonuses
- Paid time off for vacation, personal, and sick days following a probationary period
- Paid holidays after probationary period
- Monthly medical stipend to support your health and well-being
- SIMPLE retirement plan with employer match to help secure your future
- Valuable hands-on experience in the insurance industry
- Clear pathways for growth and advancement within the agency for motivated team members
- Active Property & Casualty insurance license (or willingness to obtain prior to start date)
- Life and Health license preferred but not required
- Excellent verbal, written, and listening communication skills
- Strong interpersonal skills and a genuine customer-oriented approach
- Organizational proficiency and attention to detail
- Self-motivated and proactive in addressing customer needs and problem-solving
- Ability to work collaboratively within a team environment
- Comfort with learning and utilizing computer systems for policy management
- Ability to multi-task and manage time efficiently in a fast-paced setting
- Commitment to ongoing professional development and compliance with licensing standards
- Licensed or soon-to-be licensed in Property & Casualty insurance
- Experience in a customer service or insurance role is advantageous
- Demonstrates a high level of integrity, reliability, and professionalism
- Thrives in a people-focused, team-oriented workplace
- Driven to deliver superior service and exceed client expectations
- Has a positive attitude and a growth mindset
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
- Full compliance with all EEOC and State Farm policies is maintained in this hiring process.
- If you are ready to join a supportive team and advance your insurance career, please click the application button to apply today.