Licensed Insurance Customer Service Representative
Location: JONESBORO, GA
Job Type: fulltime
Company: Ellis Wester - State Farm Agency
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a motivated, licensed professional looking to advance your career in the insurance industry? We are seeking a Licensed Insurance Customer Service Representative to join our dynamic team. This full-time role is a key part of delivering outstanding service and tailored insurance solutions to our valued clients. As a Licensed Insurance Customer Service Representative, you will engage with customers to address their insurance needs, provide expert guidance, and ensure a high-quality service experience. If you thrive in a fast-paced environment and are passionate about helping others protect what matters most, this opportunity is for you.
In this role, you will utilize your Property and Casualty license to support customers with a variety of insurance products. You will play an essential role in building long-term relationships with clients, addressing inquiries about policy options, eligibility, coverages, and claims. Your responsibilities will also include following up with clients to ensure satisfaction and retention, as well as supporting the agency’s growth by promoting insurance services that align with customers’ needs.
As part of our team, you will enjoy valuable hands-on experience in a professional setting that encourages growth and rewards performance. You will work alongside experienced professionals who are committed to excellence in customer care and business development. The position offers opportunities for advancement within the agency, allowing you to further develop your skills and achieve your career aspirations in the insurance sector.
Our leadership is dedicated to providing employees with the tools, training, and support needed to excel. We recognize the importance of a positive and inclusive work environment where teamwork, initiative, and innovation are valued. If you are detail-oriented, proactive, and dedicated to delivering remarkable customer service, we encourage you to apply for the Licensed Insurance Customer Service Representative position today. Take the next step in your professional journey and contribute to a company known for its integrity and client-focused approach.
Why work with us? Our team is committed to fostering a culture of collaboration, growth, and professional achievement. You will have the chance to work with a respected local agency, providing essential insurance solutions that make a real difference in the lives of individuals and families. Join us and become part of a supportive workplace where your talents and ambitions are valued.
Licensed Insurance Customer Service Representative - Summary- Full-time role supporting clients with insurance needs
- Utilize Property and Casualty license to deliver expert insurance guidance
- Engage with clients to provide personalized service and build relationships
- Opportunities for professional growth and advancement within the agency
- Establish and maintain customer relationships through timely follow-up and ongoing communication
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, policy changes, claims, and billing questions
- Educate customers on insurance options using a needs-based review process
- Maintain a high standard of customer service and professionalism
- Work collaboratively within the team to achieve agency goals
- Keep accurate records and provide thorough activity reports to the agent
- Remain up-to-date on product changes, licensing, technical developments, and continuing education
- Competitive base salary with commission and bonus opportunities
- Potential for significant income growth based on performance
- Valuable industry experience and professional development
- Opportunities for advancement within the agency
- Active Property and Casualty insurance license required
- Ability to obtain Life and Health license if not already held
- Bilingual English/Spanish preferred
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and problem-solving abilities
- Detail-oriented with a commitment to accuracy and timeliness
- Ability to work independently and as part of a team
- Proficient with computer systems and able to learn new functions quickly
- Dedicated to providing exceptional customer service
- Willingness to stay current with industry trends and ongoing education
- Motivated, self-starter with a positive attitude
- People-oriented and proactive in addressing customer needs
- Thrives in a fast-paced, team-driven environment
- Demonstrates pride in work and commitment to excellence
- Interested in a long-term career opportunity with growth potential
- This position is with an independent contractor agent, not with the parent insurance company
- Employment requires successful completion of all licensing and training requirements
- Employees are not employees of the parent insurance company, but of the independent agent
- The company is committed to providing equal employment opportunities and a supportive work environment
If you are ready to take your insurance career to the next level and make a meaningful impact in your community, apply today for the Licensed Insurance Customer Service Representative role by clicking the job application button. We look forward to connecting with you to discuss the next steps in the hiring process.