Licensed Insurance Customer Service Representative
Location: Wood Village, OR
Job Type: fulltime
Company: Ben Brown - State Farm Agency
Salary: $50000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
The Licensed Insurance Customer Service Representative is an integral part of a dynamic team, providing dedicated support for an independent State Farm Agent office. This full-time position is ideal for a motivated, energetic individual holding active Property & Casualty and Life & Health insurance licenses. If you thrive in a customer-focused environment and are passionate about delivering outstanding service experiences, this is an excellent opportunity to advance your insurance career while making a positive impact on clients’ lives.
As a Licensed Insurance Customer Service Representative, you will be responsible for cultivating strong relationships with clients by delivering prompt, accurate, and personable service. Your primary focus will be assisting customers with inquiries related to insurance products, eligibility, coverages, policy changes, transfers, claims, and billing. Through value-based conversations and needs-based reviews, you’ll educate customers on their insurance options, ensuring they feel supported and informed throughout their experience with the agency.
Success in this role requires a proactive mindset, a commitment to excellence, and a genuine desire to help others. You’ll be empowered to take initiative, resolve concerns efficiently, and contribute to a positive team atmosphere. The agency fosters an environment where professional growth, ongoing education, and advancement are encouraged, giving you the tools to build a rewarding and sustainable career in the insurance industry.
The office is committed to supporting your professional journey, providing valuable experience, competitive compensation, and benefits that recognize your dedication and hard work. By joining the team, you will have the chance to expand your skills, reach new professional milestones, and play a key role in the agency’s continued success. If you are dedicated to delivering remarkable customer experiences and are ready to make a difference, we encourage you to apply by clicking the job application button today.
Licensed Insurance Customer Service Representative - Summary- Provide exceptional customer service as a representative for a State Farm Agent office
- Utilize your active Property & Casualty and Life & Health insurance licenses to address client needs
- Engage in value-based conversations to support business growth and client satisfaction
- Opportunity for career advancement within the agency
- Establish and maintain positive client relationships through regular follow-up and support
- Deliver prompt, accurate, and friendly responses to insurance inquiries, including coverage, eligibility, policy changes, transfers, claims, and billing
- Educate clients on available insurance options using a customer-focused, needs-based review process
- Demonstrate a strong work ethic and ongoing commitment to client success
- Provide timely and comprehensive reports to the agent on customer interactions and activities
- Remain up-to-date on product changes, licensing requirements, technical developments, and continuing education
- Collaborate effectively within a team environment and support colleagues as needed
- Competitive salary with additional bonus opportunities
- PTO including vacation and personal/sick days
- Valuable on-the-job experience to enhance your insurance career
- Potential for professional growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Proficiency in written, verbal, and listening communication skills
- Strong interpersonal and organizational abilities
- Self-motivation and dedication to delivering exceptional customer service
- Detail-oriented approach and pride in accuracy and timeliness
- Ability to multitask and adapt to a fast-paced environment
- Experience working in a team and proactively solving problems
- Ability to learn and use relevant computer functions and systems
- Licensed professional with a passion for supporting clients and growing within the insurance industry
- Personable, solutions-oriented, and capable of managing multiple priorities with accuracy
- Motivated to succeed and dedicated to a high standard of work
- Keen interest in ongoing professional development and education
- This position is with an independent State Farm Agent, not with State Farm Insurance Companies
- Completion of any applicable licensing requirements and training programs is mandatory
- Employees of State Farm agents are not employees of State Farm
If you are enthusiastic about advancing your insurance career and delivering outstanding customer experiences, click the job application button to submit your application and take the next step.