Licensed Insurance Customer Service Representative
Location: OKLAHOMA CITY, OK
Job Type: fulltime
Company: Kenny Smith - State Farm Agency
Salary: $35000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) – Full-Time, Oklahoma City, OK
Are you a customer-centric professional with active Property and Casualty (P&C) and Life & Health insurance licenses? We invite you to apply for the Licensed Insurance Customer Service Representative position in Oklahoma City, OK. This full-time, in-office opportunity offers you a chance to grow with a leading agency, contribute to a high-performing team, and deliver exceptional service to valued clients. As a Licensed Insurance Customer Service Representative, you will play a crucial role in maintaining and expanding client relationships, supporting agency operations, and ensuring every customer receives comprehensive, accurate, and timely support regarding their insurance needs.
Our team is dedicated to providing remarkable customer experiences through value-based conversations and responsive service. If you are detail-oriented, self-motivated, and committed to professional growth, this full-time role in Oklahoma City, OK could be your next career move. The Licensed Insurance Customer Service Representative will work closely with both clients and agency staff to educate policyholders, process service requests, and promote agency growth through positive client interactions.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office role in Oklahoma City, OK
- Requires active Property & Casualty (P&C) and Life & Health insurance licenses
- Opportunity to join a successful, independent insurance agency team
- Key position focused on delivering outstanding customer service and supporting agency growth
- Establish and maintain strong customer relationships through proactive communication and follow-up
- Provide prompt, friendly, and accurate support for all client inquiries, including insurance availability, eligibility, coverages, policy changes, claims, transfers, and billing
- Educate clients about insurance products using a customer-focused, needs-based approach
- Consistently demonstrate a strong work ethic and total commitment to agency success
- Support agency operations by preparing timely and thorough activity reports
- Stay current on product changes, licensing, technical developments, and required continuing education
- Assist with policy reviews, renewals, and claims processing as needed
- Maintain accurate records and documentation in compliance with regulatory standards
- Foster a positive team environment and collaborate to meet agency goals
- Base salary plus commission structure
- PTO including vacation and personal/sick days
- Retirement plan options
- Comprehensive health and dental insurance
- Opportunities for valuable experience and career advancement within the agency
- Active Property & Casualty (P&C) insurance license (required)
- Active Life and Health insurance license (required)
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and multi-tasking abilities
- Proficiency with computer systems and willingness to learn new functions
- Demonstrated commitment to customer service and problem-solving
- Detail-oriented, self-motivated, and proactive in daily responsibilities
- Ability to work effectively both independently and within a team environment
- Ability to commute to the Oklahoma City, OK office
- Holds both active P&C and Life & Health insurance licenses
- Thrives in a people-oriented, collaborative environment
- Pride in delivering accurate, timely work
- Driven to succeed and eager to contribute to agency growth
- Open to ongoing learning and professional development
- This position is with an independent contractor agent affiliated with a major insurance brand and not the parent insurance company
- Employees must meet all applicable licensing and training requirements
- All hiring and employment decisions are made by the independent contractor agent
- Employees in this role are not employees of the parent insurance company
- Working in Oklahoma City, OK provides access to a thriving business community and excellent professional resources
We are committed to attracting a diverse pool of candidates and encourage all qualified individuals to apply for the Licensed Insurance Customer Service Representative position in Oklahoma City, OK. If you are ready to take the next step in your insurance career and make a significant impact on customer satisfaction and agency growth, click the job application button to submit your application today!