Licensed Insurance Customer Service Representative
Location: Oxon Hill, MD
Job Type: fulltime
Company: Reggie Harris - State Farm Agency
Salary: $31000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR) is a vital member of the insurance team, providing exceptional service and support to policyholders and prospective clients. This full-time role is designed for professionals who are passionate about helping others, thrive in a customer-focused environment, and are eager to build a rewarding career in the insurance industry. Working with a reputable State Farm agency, the Licensed Insurance Customer Service Representative plays a crucial part in ensuring customer satisfaction through prompt responses, knowledgeable advice, and a commitment to delivering an outstanding client experience.
As a Licensed Insurance Customer Service Representative, you will have direct interactions with clients, answering questions related to insurance products, assisting with policy updates, and guiding customers through the claims process. This position requires a motivated, detail-oriented, and proactive individual who can balance multiple tasks, support the agency’s growth, and contribute to a positive workplace culture. The agency values teamwork, continuous learning, and professional growth, providing the ideal environment for individuals seeking advancement and valuable experience in insurance services.
Located in Oxon Hill, MD, the agency offers a dynamic work setting where you can enjoy a blend of collaboration and autonomy. The Oxon Hill community is known for its vibrant atmosphere and accessibility, making it an excellent location for professionals in the insurance field. If you have a passion for customer service, possess strong communication skills, and are licensed in Property & Casualty (with the ability to obtain Life & Health licensing), this opportunity is tailored for you.
Applicants are encouraged to bring their enthusiasm and expertise to the team by clicking the job application button and submitting their application today. The agency is committed to fostering an inclusive and equitable workplace, in compliance with all Equal Employment Opportunity (EEO) standards.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for insurance customers, handling inquiries and providing information on available products and services.
- Work collaboratively with team members to fulfill customer needs and support agency growth.
- Utilize your insurance knowledge and licensing to deliver accurate, helpful advice and build lasting client relationships.
- Contribute to a customer-centric environment that values integrity, responsiveness, and professionalism.
- Establish and maintain strong customer relationships, ensuring consistent follow-up and support as needed.
- Deliver prompt, accurate, and friendly service when responding to questions regarding insurance coverage, policy changes, claim submissions, billing, and eligibility.
- Educate clients on insurance options using a needs-based review process to match coverage solutions to individual requirements.
- Maintain a high standard of work ethic, demonstrating commitment to daily success and continuous improvement.
- Generate and provide thorough activity reports for the agent, maintaining transparency and accountability.
- Remain up to date with product changes, licensing requirements, technical developments, and ongoing education in the insurance field.
- Multitask efficiently in a fast-paced environment while ensuring accuracy and attention to detail in all transactions.
- Support team goals and contribute to a positive, collaborative office culture.
- Competitive salary structure with earning potential of $31,000 to $65,000, including bonuses.
- 401K retirement plan to support your long-term financial goals.
- Medical coverage options available for eligible employees.
- Paid holidays, including up to six recognized holidays per year.
- Generous paid vacation policy, offering up to four weeks of paid time off.
- Opportunities for professional growth and advancement within the agency.
- Valuable experience in the insurance sector, contributing to your long-term career development.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills with the ability to manage multiple priorities.
- Self-motivated and proactive in problem-solving, with a genuine dedication to customer service.
- Keen attention to detail and a commitment to completing work accurately and on time.
- Ability to work effectively in a team-oriented environment.
- Experience with or ability to learn various computer functions and software.
- Current Property & Casualty insurance license required.
- Ability to obtain Life and Health insurance license.
- Commitment to stay current on product updates, licensing, and industry knowledge.
- Energetic, motivated, and enthusiastic about delivering exceptional customer experiences.
- Thrives in a fast-paced environment and adapts well to changing priorities.
- Demonstrates professionalism and a strong sense of responsibility.
- People-oriented, with a passion for helping others and building lasting relationships.
- Values learning and seeks opportunities for growth within the insurance industry.
- This role is with a State Farm independent contractor agent, not State Farm Insurance Companies directly.
- Employment is contingent upon successful completion of all applicable licensing and training requirements.
- State Farm agents are independent contractors who hire and manage their own employees.
- Equal employment opportunity is provided for all candidates regardless of background.
If you are driven to succeed as a Licensed Insurance Customer Service Representative and ready to make a meaningful impact, we invite you to apply now by clicking the job application button. Take the next step toward a rewarding career in insurance and become a valued member of our dynamic team.