Licensed Insurance Customer Service Representative
Location: Plantation, FL
Job Type: fulltime
Company: State Farm Agency - Plantation, FL
Salary: $50000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional seeking a dynamic and rewarding career opportunity? As a Licensed Insurance Customer Service Representative, you’ll play a vital role in supporting clients and helping them navigate their insurance needs. This position offers the chance to build meaningful connections, provide outstanding service, and contribute to the ongoing success of a respected insurance agency. If you’re motivated to deliver exceptional client experiences and are committed to professional growth, this may be the perfect next step in your career.
In the role of Licensed Insurance Customer Service Representative, you will be entrusted with a variety of responsibilities that are essential to both client satisfaction and agency success. You will serve as a primary point of contact for policyholders, addressing their inquiries and ensuring their needs are met with courtesy and professionalism. Your expertise in insurance products—including auto, home, life, and health—will enable you to educate clients, guide them in making informed decisions, and support them throughout their customer journey. You will also collaborate with team members to uphold high standards of service and support business growth initiatives.
This full-time position offers a comprehensive compensation structure, including a base salary, commission opportunities, and bonuses. Additional benefits include paid time off, a retirement plan with company match, and group life insurance coverage. The agency is committed to fostering a supportive environment where employees are empowered to develop valuable skills and advance their careers. As a Licensed Insurance Customer Service Representative, you’ll gain hands-on experience and have access to career development resources that can help you progress within the organization.
To excel in this role, candidates must hold active Property & Casualty as well as Life & Health insurance licenses. Strong communication skills—both written and verbal—are essential, as is the ability to provide friendly, accurate, and timely service. Attention to detail, strong organizational capabilities, and a proactive approach to problem-solving will be critical to your success. Comfort with technology and a commitment to ongoing education and industry awareness are also important.
Working as a Licensed Insurance Customer Service Representative offers the unique opportunity to make a real impact on clients’ lives while advancing your own career. The agency values teamwork, integrity, and a client-first mindset, providing a positive workplace culture where every team member is encouraged to reach their full potential. If you’re ready to bring your experience and enthusiasm to a thriving insurance agency, we invite you to apply now and take the next step in your professional journey.
Licensed Insurance Customer Service Representative - Summary- Serve as a licensed insurance professional, providing direct client support and service
- Educate clients about insurance products such as auto, home, life, and health policies
- Contribute to agency growth through relationship-building and proactive client engagement
- Build and maintain strong customer relationships through value-driven conversations
- Respond promptly and accurately to customer inquiries regarding policy changes, billing, claims, and coverage options
- Guide clients in understanding their insurance options using a needs-based approach
- Proactively follow up to ensure client satisfaction and policy retention
- Support agency operations and business objectives as a collaborative team member
- Stay informed about industry trends, regulatory requirements, and policy updates
- Competitive base salary
- Commission and bonus opportunities based on performance
- PTO including vacation and personal/sick days
- Retirement plan with company match
- Group life insurance coverage
- Structured career development and advancement potential
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Strong verbal, written, and listening communication skills
- Excellent interpersonal and customer service abilities
- High attention to detail, organization, and self-motivation
- Proven problem-solving skills and ability to collaborate within a team
- Comfortable with technology and capable of quickly learning new systems
- Commitment to accuracy, timeliness, and ongoing industry education
- Energetic, positive, and motivated insurance professional
- Dedicated to delivering outstanding service and building client trust
- Ability to thrive in a fast-paced, team-oriented environment
- Demonstrates adaptability and eagerness to learn
- This position provides valuable industry experience in a collaborative, growth-oriented insurance agency
- Opportunities for advancement are available for high-performing team members
- Applicants must maintain all required licensing and continue with professional development as outlined by industry regulations
- The agency is committed to equal employment opportunity and fostering a diverse, inclusive workplace
If you’re ready to make a difference as a Licensed Insurance Customer Service Representative, click the apply button to submit your application and take the next step in your insurance career!