Licensed Insurance Customer Service Representative
Location: GREENVILLE, NC
Job Type: fulltime
Company: Polly Piland - State Farm Agency
Salary: $45000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
If you are an experienced professional with an active Property and Casualty license, this opportunity as a Licensed Insurance Customer Service Representative could be the next step in your career. Join a dynamic insurance agency team where your customer service expertise, attention to detail, and commitment to client satisfaction will be highly valued. As a full-time team member, you will play an essential role in fostering positive client relationships and ensuring a remarkable customer experience with every interaction.
This position offers a fulfilling and stable career path in the insurance industry, where you can put your communication, problem-solving, and organizational skills to work. As a Licensed Insurance Customer Service Representative, you will serve as a direct point of contact for clients, providing guidance on insurance policies, answering questions, and assisting with policy changes and claims processes. Your role is crucial in helping clients understand their insurance options and supporting their needs with professionalism and care.
Working in this role means joining a respected agency that values growth, learning, and teamwork. You will have the chance to collaborate with experienced professionals, further your insurance knowledge, and develop your career in a supportive environment. This is an excellent opportunity for an individual who is proactive, detail-oriented, and passionate about delivering high-quality service in the insurance sector.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary contact for insurance clients, fostering strong relationships and delivering exceptional service.
- Educate clients on insurance products, policy changes, and claim processes.
- Utilize your Property and Casualty license and, optionally, a Life and Health license to provide comprehensive service.
- Work within a supportive and growth-focused team environment.
- Establish and maintain relationships with customers, ensuring timely follow-ups and ongoing communication.
- Respond promptly and accurately to client inquiries about insurance products, coverages, billing, eligibility, and claims.
- Assist clients in understanding their insurance needs and present suitable options using a needs-based review process.
- Support policy changes, transfers, and claim submissions efficiently and accurately.
- Maintain comprehensive and timely activity reports for agency management.
- Demonstrate a strong work ethic and commitment to achieving results every day.
- Stay current with product changes, licensing requirements, and continuing education to provide up-to-date service.
- Collaborate with other team members to deliver an outstanding customer experience.
- Competitive base salary with potential for bonuses or commissions.
- PTO including vacation and personal/sick days.
- Opportunities for growth and advancement within the agency.
- Valuable hands-on experience in the insurance sector.
- Active Property & Casualty insurance license is required.
- Life and Health license is highly preferred.
- Excellent written, verbal, and listening communication skills.
- Strong organizational skills and attention to detail.
- Ability to work both independently and as part of a team.
- Self-motivated and proactive in solving client issues.
- Comfortable with computer systems and able to learn new functions quickly.
- Pride in accurate and timely completion of work.
- Dedication to delivering outstanding customer service.
- Ability to multi-task and manage competing priorities effectively.
- Licensed insurance professional with experience in customer service or client support.
- People-oriented, with a passion for helping others and building relationships.
- Detailed, organized, and able to manage multiple tasks efficiently.
- Motivated to achieve goals and contribute to agency success.
- Keen interest in continuous learning and professional development.
- This position is with an independent contractor agent, not with the insurance company directly.
- Selected candidates must successfully complete all necessary licensing and training programs.
- The agency values diversity and is committed to providing an inclusive work environment.
- Employees of the agency are not employees of the insurance company.
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative, we encourage you to apply today by clicking the job application button. Join our agency and help deliver exceptional service and support to our valued clients while developing your expertise as part of a motivated, professional team.