Licensed Insurance Customer Service Representative
Location: ROYAL OAK, MI
Job Type: fulltime
Company: Kirsten Wood - State Farm Agency
Salary: $35000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are an experienced insurance professional with a Property and Casualty license, consider advancing your career as a Licensed Insurance Customer Service Representative. This full-time opportunity offers a dynamic environment where you can make a tangible impact on client satisfaction and business growth. As a key team member, you will be responsible for delivering high-quality service, developing enduring customer relationships, and supporting clients with their insurance needs.
As a Licensed Insurance Customer Service Representative in Royal Oak, MI, you will play a vital role in supporting a reputable insurance agency’s mission to provide exceptional service and guidance. Your expertise in insurance products will help inform and protect customers, ensuring they have the right coverage for their individual needs. This in-office role is ideal for proactive, detail-oriented professionals who are committed to excellent customer service and ongoing professional development.
Working in Royal Oak, MI offers a vibrant community atmosphere and convenient access to the agency office, fostering collaboration and professional growth. If you have the required insurance licenses, a passion for helping others, and a drive to succeed, you’re encouraged to apply by clicking the job application button below.
Licensed Insurance Customer Service Representative - Summary- Deliver prompt, accurate, and friendly customer service to insurance clients
- Support agency operations by establishing and maintaining strong client relationships
- Utilize your active Property and Casualty license to educate and assist customers
- Work onsite in a collaborative and professional office environment
- Establish and nurture lasting customer relationships, providing follow-up as needed
- Handle inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing clarification
- Use a customer-focused, needs-based approach to educate clients about insurance options and benefits
- Adhere to a strong work ethic and demonstrate a commitment to daily success
- Provide timely and thorough activity reports to the agency principal
- Stay current with product changes, licensing requirements, continuing education, and technical developments in the industry
- Collaborate effectively within a team environment, supporting agency goals and initiatives
- Competitive base salary
- PTO including vacation and personal/sick days
- Paid holidays
- 401(k) with employer matching
- Opportunities for valuable experience and on-the-job learning
- Growth potential and opportunity for advancement within the agency
- Active Property and Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent interpersonal and communication skills, both written and verbal
- People-oriented, with strong organizational and multitasking abilities
- Self-motivated and detail-oriented, with a proactive approach to problem solving
- Dedicated to delivering superior customer service
- Ability to learn and utilize computer systems and software efficiently
- Demonstrated pride in accuracy and timeliness of work
- Energetic and enthusiastic about providing outstanding insurance service
- Committed to ongoing professional development and staying informed about industry trends
- Enjoys working in a team-focused, collaborative office environment
- Thrives in a role where client interaction and satisfaction are top priorities
- Seeks a long-term career path with opportunities for advancement
- This position is with an independent contractor agent for a major insurance company, not directly with the parent company.
- Selected candidates must meet all licensing and training requirements as determined by the agency and relevant state authorities.
- Agency employees are not employees of the parent insurance company; they are hired and managed independently by the agency owner.
- If you are motivated to succeed and envision yourself excelling in this role, please click the job application button to submit your application and take the next step in your insurance career.
We are committed to creating an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.