Licensed Insurance Customer Service Representative
Location: NASHVILLE, TN
Job Type: fulltime
Company: Terry W Jones - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C)
Are you a motivated professional with an active Property and Casualty insurance license seeking a rewarding career in insurance customer service? Join our team as a Licensed Insurance Customer Service Representative (P&C) and play a key role in delivering exceptional client experiences while advancing your career in a dynamic agency environment. This full-time position is based in Nashville, TN, offering a collaborative workplace where your expertise and commitment to service excellence will be highly valued.
As a Licensed Insurance Customer Service Representative (P&C), you will interact with clients on a daily basis, building lasting relationships and ensuring that their insurance needs are met with professionalism and care. You will work alongside a dedicated team, representing a reputable agency and supporting customers with timely and accurate responses regarding their insurance policies, coverage options, claims, and account updates. Your active Property & Casualty license and Life & Health license will enable you to provide informed guidance and contribute to the success of the agency.
This opportunity is ideal for individuals who are self-driven, detail-oriented, and passionate about helping others. By fostering value-based conversations and providing remarkable service, you will help our business grow while developing your own skills and advancing within the organization. You will benefit from a competitive compensation structure, comprehensive benefits, and opportunities for professional growth in a supportive and inclusive work environment.
Licensed Insurance Customer Service Representative (P&C) - Summary- Serve as a primary point of contact for clients regarding their personal lines insurance needs.
- Utilize your active Property & Casualty license as well as Life & Health license to offer accurate, compliant guidance.
- Contribute to a positive team culture in the Nashville, TN office environment.
- Engage with both new and existing clients to address inquiries, provide solutions, and support agency growth objectives.
- Establish and maintain positive client relationships by proactively reaching out and following up as needed.
- Identify new service opportunities with existing and prospective clients through needs-based conversations and strategic networking.
- Deliver prompt, accurate, and friendly customer service for all policy inquiries, including insurance availability, eligibility, coverages, policy changes, transfers, and billing questions.
- Respond to claims-related questions, guide clients through the submission process, and ensure clarity in coverage and policy details.
- Educate clients on available insurance options using a customer-focused, needs-based review process.
- Develop insurance quotes, conduct sales presentations, and close new business while maintaining compliance with all regulations.
- Maintain thorough and timely activity reports for internal tracking and compliance purposes.
- Stay current on product, technical, and licensing developments, including ongoing continuing education as required.
- Contribute actively to the agency's overall growth and success through collaboration and commitment to excellence every day.
- Base salary plus commission/bonus opportunities reflecting individual and team performance.
- PTO including vacation, personal, and sick days to support work-life balance.
- Comprehensive health, dental, and life insurance coverage for eligible employees.
- Retirement plan options to help you plan for the future.
- Potential for valuable, hands-on experience and advancement within the agency.
- Supportive team environment in Nashville, TN, offering opportunities for personal and professional development.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal, written, verbal, and listening skills.
- Bilingual English/Spanish is a plus but not required.
- Strong organizational skills and attention to detail.
- Self-motivated, proactive, and able to multi-task in a fast-paced office setting.
- Committed to providing outstanding customer service and working collaboratively in a team environment.
- Ability to learn and utilize agency computer systems and software.
- Demonstrates pride in accuracy and timeliness of work.
- Willingness to remain current with product, licensing, and technology changes through continuing education.
- Licensed insurance professional seeking a full-time office-based role in Nashville, TN.
- Driven by a desire to help clients and contribute meaningfully to agency growth.
- Strong communicator, adaptable, and detail-oriented.
- Values teamwork, continuous learning, and professional development.
- Proactive problem-solver with a positive attitude and commitment to excellence.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Completion of all applicable licensing requirements and training programs is mandatory for employment.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
- Enjoy the professional and cultural advantages of working in Nashville, TN, while advancing your insurance career.
- We are committed to creating a diverse and inclusive workplace and encourage all qualified applicants to apply.
If you are ready to make a positive impact in an established agency and possess the required licenses, apply now by clicking the application button to take the next step in your career as a Licensed Insurance Customer Service Representative (P&C) in Nashville, TN. We look forward to reviewing your application and discussing how you can become an important part of our team!