Licensed Insurance Customer Service Representative
Location: MAPLE GROVE, MN
Job Type: fulltime
Company: Tyler Engquist - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional looking to take the next step in your career? We are seeking a dedicated Licensed Insurance Customer Service Representative with active Property & Casualty (P&C) and Life & Health licenses to join our reputable insurance agency team in Maple Grove, MN. This full-time role is ideal for a motivated individual who excels at providing outstanding customer service, building lasting client relationships, and promoting comprehensive insurance solutions. Working as a Licensed Insurance Customer Service Representative, you will play a vital role in ensuring client satisfaction, supporting agency growth, and fostering a positive work environment.
Our agency offers a collaborative, supportive workplace where your contributions are valued. As a key member of our team, you will engage directly with clients, assist with their insurance needs, and help them understand their policy options. This position is best suited for an individual who enjoys working in a fast-paced setting and is passionate about helping people protect what matters most. If you thrive on delivering exceptional service, demonstrating professionalism, and maintaining high ethical standards, we encourage you to apply today by clicking the application button.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for clients, providing knowledgeable guidance on insurance products and services.
- Utilize active Property & Casualty and Life & Health licenses to address a wide array of customer needs and support the agency's growth objectives.
- Work full-time in a professional office environment in Maple Grove, MN, contributing to a dynamic and customer-oriented team.
- Establish and nurture strong relationships with customers, following up as needed to ensure satisfaction and address ongoing needs.
- Provide prompt, accurate, and friendly service by responding to inquiries about insurance availability, eligibility, coverages, policy modifications, transfers, claim submissions, and billing clarification.
- Apply a needs-based review process to educate customers on their insurance options and recommend appropriate solutions.
- Maintain a high level of professionalism and work ethic, dedicating yourself to daily success and agency goals.
- Deliver timely and thorough activity reports to the agent, ensuring all client interactions are documented accurately.
- Stay current on product changes, licensing requirements, technical developments, and continuing education to provide clients with up-to-date information.
- Support a positive team environment and contribute to collective agency objectives.
- Competitive base salary, plus opportunities for commissions based on performance.
- Quarterly bonus structure to reward your achievements.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Health insurance reimbursement available for eligible employees.
- Retirement plan options to help secure your financial future.
- Valuable experience and skill development in the insurance industry.
- Potential for career growth and advancement within the agency for high-performing team members.
- Active Property & Casualty insurance license (required).
- Active Life & Health insurance license (required).
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated individual with a proactive approach to problem-solving.
- Demonstrated commitment to exceptional customer service and client satisfaction.
- Ability to learn and use agency computer systems efficiently.
- Team-oriented mindset with the capacity to multi-task effectively.
- High level of integrity and pride in delivering accurate, timely work.
- Willingness to remain current on product, licensing, and technical knowledge through ongoing training and continuing education.
- Holds both active Property & Casualty and Life & Health insurance licenses.
- Thrives in a team-driven, customer-focused environment.
- Has a strong work ethic, is detail-oriented, and is committed to continuous improvement.
- Enjoys helping clients understand their insurance options and providing solutions tailored to their needs.
- Demonstrates professionalism, reliability, and a positive attitude in all client interactions.
- This position is with an independent contractor agent office associated with a major insurance brand, not directly with the insurance company itself.
- Employment is contingent on successfully completing any applicable licensing requirements and training programs.
- All employees must adhere to agency standards and comply with all legal and regulatory requirements.
- The agency is committed to providing an inclusive, equal opportunity workplace in line with EEOC standards.
- Maple Grove, MN offers a vibrant community for professionals and families alike, providing a great environment to grow your career in the insurance industry.
If you are ready to make a difference as a Licensed Insurance Customer Service Representative and want to join a supportive, growth-focused agency, please apply now by clicking the application button. Take the next step in your insurance career today!