Licensed Insurance Customer Service Representative
Location: MC LEAN, VA
Job Type: fulltime
Company: Lynn Heinrichs - State Farm Agency
Salary: $45000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, State Farm)
We are seeking an experienced and licensed Insurance Customer Service Representative to join our team at a reputable insurance agency. This opportunity is ideal for individuals who currently hold an active Property & Casualty (P&C) license and have previous experience working as a State Farm team member. The agency boasts a stable, long-term client base built over 40 years, focusing exclusively on high-quality service for professional and respectful clients. Our team values dedication to client satisfaction and offers a supportive environment where you can build a fulfilling insurance career without the pressures of cold calling or aggressive sales tactics.
As a Licensed Insurance Customer Service Representative, you will play a vital role in ensuring that clients receive the highest level of support and guidance for their insurance needs. This position is centered around relationship management, policy servicing, and assisting clients with their existing insurance coverage. You will work closely with both clients and internal team members to process policy changes, answer questions, and resolve any issues that may arise, all while upholding the agency's reputation for excellence and client-centered service.
The agency provides an attractive compensation package, including a competitive salary, fully employer-paid health insurance, a health savings account (HSA) contribution, generous paid leave, and an annual holiday bonus. The position is referral-based, meaning you will be supporting clients who have been recommended to the agency, allowing you to focus on delivering top-tier customer support. While Spanish language skills are helpful, they are not required. Candidates with a Life & Health license are preferred, though those willing to obtain this additional credential are encouraged to apply.
Our agency's commitment to a positive and stable work environment ensures that team members are respected and valued for their expertise. If you are a professional with State Farm experience looking for an opportunity where you can thrive in a service-driven setting, we invite you to apply for the Licensed Insurance Customer Service Representative position and become part of a trusted, long-standing insurance team.
Licensed Insurance Customer Service Representative - Summary- Key role supporting a long-standing insurance agency with a large, stable client base
- Focus on customer service and policy support for referral-based clients
- No cold calling, sales quotas, or lead chasing; strictly customer service-oriented
- Opportunity for professionals with State Farm experience and an active P&C license
- Welcoming environment with opportunities for professional growth
- Provide prompt and accurate assistance to clients regarding their insurance policies
- Process policy changes, renewals, and endorsements for P&C insurance products
- Respond to client inquiries, resolve issues, and ensure high satisfaction levels
- Collaborate with team members to uphold agency standards and client expectations
- Maintain detailed records of client interactions and policy updates
- Assist with claims processing and documentation as needed
- Support agency operations by managing client information securely and efficiently
- Utilize agency systems and platforms in line with compliance and regulatory guidelines
- Competitive annual salary range
- 100% employer-paid health insurance
- Health Savings Account (HSA) contribution
- 24 weeks of paid leave
- Annual Christmas bonus
- Stable, supportive work environment
- Active Property & Casualty (P&C) insurance license required
- Previous State Farm team member experience required
- Life & Health insurance license preferred (or willingness to obtain)
- Strong interpersonal and communication skills
- Customer service experience in the insurance industry
- Attention to detail and ability to manage multiple tasks effectively
- Spanish language skills helpful but not mandatory
- Experienced in State Farm agency operations
- Licensed in P&C insurance, with a focus on client service
- Thrives in a collaborative, referral-based environment
- Values stability, professional respect, and positive client relationships
- Demonstrates integrity, reliability, and a client-first mindset
- This position supports an established agency with a long history of success and client trust
- All clients are referred; no need for cold calling or outbound sales
- Welcoming to candidates of all backgrounds; commitment to equal opportunity
- Opportunity for growth and the chance to work alongside experienced insurance professionals
- Apply today by clicking the job application button and take the next step in your insurance career!
The agency is an Equal Opportunity Employer (EEO) and values diversity in its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.