Licensed Insurance Customer Service Representative
Location: PORT SAINT LUCIE, FL
Job Type: fulltime
Company: Tonya Lowe - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting a State Farm Agent's office, focusing on delivering an exceptional customer experience for clients seeking assistance with property and casualty insurance products. This full-time position is ideal for individuals who hold a valid Florida 4-40 or 2-20 insurance license and are committed to helping customers meet their insurance needs through proactive, value-driven service. By joining a dynamic and professional team, you will contribute to business growth while also advancing your own career within the insurance industry.
Working as a Licensed Insurance Customer Service Representative, you will have the opportunity to establish and maintain strong client relationships, handle service requests, and educate clients about coverage options. This role requires high attention to detail, strong organizational skills, and a dedication to customer satisfaction. The position is based in Port Saint Lucie, FL, offering a positive workplace environment where you can gain valuable experience and pursue long-term growth opportunities within the agency.
In this insurance customer service role, you will interact daily with clients, responding to inquiries related to insurance availability, policy eligibility, claims processing, billing, and more. Utilizing your licensure and expertise, you will help guide clients through their insurance options, ensuring they understand their policies and feel confident in their coverage decisions. The successful candidate will be people-oriented, self-motivated, detail-focused, and proactive in identifying and resolving client concerns.
As a Licensed Insurance Customer Service Representative, you will benefit from a comprehensive compensation package that includes a competitive salary plus bonus potential, paid time off for vacation and personal/sick days, and continued learning opportunities. The agency values team members who demonstrate a strong work ethic, a commitment to accuracy, and the ability to work collaboratively in a fast-paced environment. Advancement within the agency is possible for those who excel in their responsibilities and demonstrate leadership potential.
To excel in this role, you must possess excellent communication skills—both verbal and written—along with the ability to multitask and adapt to changing priorities. You will be expected to stay current with product updates, licensing requirements, and continuing education to ensure compliance and provide the highest level of service to clients. Reporting regularly on activities and outcomes to the agent will be part of your routine, supporting the agency's commitment to transparency and continuous improvement.
This position is an excellent opportunity for licensed professionals who are dedicated to the insurance industry and passionate about delivering remarkable customer service. If you are motivated, organized, and ready to take the next step in your insurance career, we encourage you to apply by clicking the application button today.
Licensed Insurance Customer Service Representative - Summary- Support a State Farm Agent's office by providing exceptional customer service for property and casualty insurance clients.
- Work full-time in an in-office setting, utilizing your active Florida 4-40 or 2-20 insurance license.
- Engage with clients to answer inquiries, process claims, and explain insurance coverage options.
- Contribute to business growth and personal career development within the insurance industry.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction.
- Deliver prompt, accurate, and friendly customer service for all insurance-related inquiries.
- Educate clients on insurance availability, eligibility, coverages, policy changes, transfers, claims submissions, and billing.
- Utilize a customer-focused, needs-based approach to reviewing and recommending insurance solutions.
- Maintain a strong work ethic and a commitment to daily success and accuracy.
- Provide timely and thorough activity reports to the agent.
- Stay updated on product changes, licensing requirements, and technical developments through ongoing education.
- Competitive salary with bonus potential.
- Paid time off, including vacation and personal/sick days.
- Opportunities for valuable experience and career advancement within the agency.
- Supportive, growth-oriented workplace culture.
- Active Florida 4-40 or 2-20 Property and Casualty insurance license (required).
- Excellent interpersonal and communication skills (written, verbal, and listening).
- Demonstrated organizational skills and attention to detail.
- Self-motivated and proactive problem-solver.
- Ability to work both independently and collaboratively in a team environment.
- Aptitude for learning computer functions and insurance processes.
- Commitment to accurate and timely completion of work tasks.
- Ability to multitask and handle multiple priorities efficiently.
- Licensed insurance professional with a passion for delivering outstanding customer service.
- Detail-oriented, organized, and motivated to contribute to agency success.
- Strong communicator with the ability to educate clients and resolve their concerns effectively.
- Adaptable to a dynamic and fast-paced work environment.
- Committed to ongoing professional development and staying current with industry changes.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must meet all licensing and training requirements.
- State Farm agents are independent contractors who hire their own employees.
- Employees of State Farm agents are not employees of State Farm Insurance Companies.
- If you are ready to take the next step in your insurance career, click the application button to apply today!