Licensed Insurance Customer Service Representative
Location: Dunn Loring, VA
Job Type: fulltime
Company: Lynn Heinrichs - State Farm Agency
Salary: $45000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative is a specialized role for professionals with direct experience working with State Farm insurance products and clients. This full-time opportunity offers a dynamic environment supporting a well-established agency renowned for its client-first approach and long-standing reputation in the insurance industry. With a focus on service rather than sales, the Licensed Insurance Customer Service Representative position is ideal for individuals who excel at building relationships, managing complex policy needs, and delivering exceptional customer support. This role welcomes applicants interested in remote work options and is open to candidates across the United States who can demonstrate recent State Farm experience and hold an active Property and Casualty insurance license.
As a Licensed Insurance Customer Service Representative, you will be an integral part of a client-centered team, handling inquiries and supporting both standard and high-net-worth clients. The agency has maintained a stable book of business thanks to its strong referral network, eliminating the need for cold calling or outbound prospecting. The organization values professionalism, accuracy, and compliance, with an emphasis on maintaining strong, long-term relationships with clients. The agency’s longstanding success is reflected in its supportive culture and commitment to work-life balance.
Working as a Licensed Insurance Customer Service Representative provides the opportunity to engage with a loyal client base, many of whom have complex policy needs, including high-value homeowners and specialty insurance requirements. This position requires a high degree of attention to detail, responsiveness, and the ability to navigate policy changes, billing questions, and claims follow-ups with ease. The agency also welcomes candidates who bring additional skills such as Spanish language proficiency or experience servicing high-net-worth individuals, as these are considered valuable assets in supporting the diverse client community.
The agency’s mission centers on providing outstanding service and upholding the highest standards of professionalism. As a Licensed Insurance Customer Service Representative, you will play a key role in ensuring client satisfaction, compliance with State Farm guidelines, and ongoing agency success. The positive work environment is designed to value your experience and dedication, providing a stable and rewarding career path for insurance professionals committed to client service.
Licensed Insurance Customer Service Representative - Summary- Client-focused insurance service role for professionals with State Farm agency experience
- Supports a well-established agency with a strong referral-based clientele
- Remote work option available for highly qualified candidates
- Requires active Property & Casualty insurance license
- Ideal for those seeking a service-oriented, low-pressure environment
- Deliver exceptional service to existing State Farm clients by addressing policy changes, coverage questions, billing inquiries, and claims follow-up
- Provide specialized support for high-value homeowners and clients with complex insurance needs
- Maintain accurate and thorough documentation for all client interactions and policy updates
- Ensure compliance with State Farm guidelines and documentation standards
- Foster long-term client relationships through professionalism, responsiveness, and proactive communication
- Support the agency's commitment to client satisfaction and retention
- Competitive salary range based on experience and knowledge
- 24 weeks of paid leave depending on experience
- 100% employer-paid health insurance (Blue Cross Blue Shield PPO with $2,500 deductible and $8,050 max out-of-pocket)
- $200/month employer contribution to Health Savings Account (HSA)
- Annual Christmas bonus based on agency performance
- Stable, referral-based book of business
- No cold calling or pressure sales environment
- Recent and relevant experience in a State Farm agency is required
- Active Property & Casualty insurance license is mandatory
- Life & Health insurance license preferred, but not mandatory
- Exceptional customer service and communication skills
- Experience servicing high-net-worth clients or properties over $1M is a strong plus
- Spanish speaking skills are a plus, but not required
- Experienced in State Farm agency processes and client service
- Thrives in a service-first, team-oriented environment
- Detail-oriented, organized, and committed to compliance
- Values long-term client relationships over sales quotas
- Interested in a stable agency with a positive, professional culture
- Seeks a role with real work-life balance and support
- Remote work option is available for candidates with relevant State Farm experience
- The agency is recognized for its supportive and respectful workplace culture
- Career advancement is based on experience, professionalism, and commitment to client service
- Apply now to join a team that values your expertise and dedication—click the application button to start your journey as a Licensed Insurance Customer Service Representative