Licensed Insurance Customer Service Representative
Location: CORPUS CHRISTI, TX
Job Type: fulltime
Company: Francisco Aguilar - State Farm Agency
Salary: $37000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Join a dynamic team as a Licensed Insurance Customer Service Representative, where you will play a vital role in supporting clients and contributing to the continued growth and success of a respected insurance agency. This opportunity is ideal for professionals who are passionate about delivering outstanding customer service within the insurance industry and possess active Property & Casualty as well as Life & Health licenses. As a Licensed Insurance Customer Service Representative, you will be responsible for fostering positive client relationships, educating clients about insurance options, and ensuring seamless customer experiences.
The insurance industry is fast-paced and client-focused, requiring team members who are adaptable, proactive, and committed to maintaining high standards of service. As a Licensed Insurance Customer Service Representative, you will engage in direct client interactions, address a variety of insurance-related inquiries, and help clients understand policies and coverage options. The agency believes in empowering its team members through comprehensive training, ongoing professional development, and opportunities for career advancement.
In this full-time or part-time position, you will be at the forefront of customer communications, using your knowledge and expertise to guide clients through their insurance needs and provide clarity on policy information, claims, and billing. Your role as a Licensed Insurance Customer Service Representative will also involve active collaboration with fellow team members to ensure clients receive prompt and accurate service. The agency values employees who are detail-oriented, self-motivated, and dedicated to achieving both individual and team goals.
Working as a Licensed Insurance Customer Service Representative offers not only a rewarding career path but also an opportunity to make a difference in the lives of clients by helping them protect their assets and plan for the future. The organization is committed to creating an inclusive and supportive work environment where employees can thrive, continuously learn, and advance their careers in the insurance sector. If you are ready to contribute your skills and passion for customer service in a reputable insurance agency, apply today by clicking the job application button below.
Licensed Insurance Customer Service Representative - Summary- Serve as a key point of contact for clients, addressing inquiries and providing information about insurance products and services
- Work collaboratively with agency staff to deliver exceptional service and support business growth
- Utilize industry knowledge to educate clients about available coverage options and policy changes
- Establish and maintain strong customer relationships through proactive communication and follow-up
- Provide prompt, accurate, and friendly service by responding to questions about eligibility, policy changes, coverage, claims, billing, and transfers
- Conduct customer-focused, needs-based reviews to recommend appropriate insurance solutions
- Maintain a high standard of work ethic and commitment to agency success
- Collaborate with team members to address client needs and achieve shared objectives
- Ensure all activity and interactions are documented in timely and thorough reports
- Stay current on product updates, licensing requirements, and industry developments
- Support clients in claim submissions and provide clear explanations for billing and policy details
- Competitive hourly wage with bonus and commission opportunities
- PTO including vacation and personal/sick days
- 401k plan with employer match
- Life insurance and cancer supplement policy after one year of service
- Valuable on-the-job experience with potential for career advancement within the agency
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Bilingual Spanish/English preferred
- Excellent written, verbal, and listening communication skills
- Strong interpersonal and organizational abilities
- Detail-oriented, self-motivated, and proactive problem-solving skills
- Ability to work effectively in a team environment and multi-task
- Comfortable with learning and utilizing computer software and functions
- Commitment to continuous professional development and staying current with industry changes
- Licensed in Property & Casualty and Life & Health insurance
- Passionate about customer service and helping clients succeed
- Organized, adaptable, and a team player with a strong work ethic
- Effective communicator with attention to detail and accuracy
- Motivated to contribute to business growth and client satisfaction
- Interested in long-term career advancement within the insurance industry
- This position is with an independent contractor agent and not with the parent insurance company
- Employees are required to complete all applicable licensing requirements and training programs as directed
- All hiring decisions are made by the independent contractor agent
- Equal Opportunity Employer (EEO): The agency is committed to an inclusive workplace free from discrimination on the basis of race, color, religion, sex, national origin, disability, or protected veteran status
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative, apply now by clicking the job application button and embark on a rewarding professional journey.