Licensed Insurance Customer Service Representative
Location: DALLAS, TX
Job Type: fulltime
Company: State Farm Insurance
Salary: $35000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative role is an integral position responsible for providing exceptional support to insurance policyholders and maintaining strong customer relationships. As a valued member of a reputable insurance agency, you will utilize your active Property & Casualty license, as well as your Life & Health license, to assist clients with a broad spectrum of insurance-related inquiries and service needs. This full-time opportunity invites you to join a stable, growth-focused agency environment, where your expertise and dedication to customer satisfaction will be a driving force in business success.
In this Licensed Insurance Customer Service Representative position, you will experience a supportive workplace culture committed to professional development and advancement opportunities. The agency values reliability, integrity, and a proactive approach to client service, empowering you to make a meaningful impact through your daily interactions.
This insurance agency is an independent contractor operation, providing a unique setting where your contributions are recognized and rewarded. Working as a Licensed Insurance Customer Service Representative, you will handle policy changes, respond to billing questions, and deliver coverage support – all while acting as a trusted liaison between clients and the agency. The position requires a high level of professionalism, attention to detail, and a genuine desire to help others navigate their insurance needs.
Located in Dallas, TX, this agency offers a positive work atmosphere that values teamwork, ongoing learning, and career progression. You will benefit from a competitive salary plus bonus structure, paid time off, and the stability of a well-established insurance agency. If you are licensed, customer-focused, and ready to take your insurance career to the next level, this is an excellent opportunity to join a dynamic team and grow within the industry. Apply today by clicking the job application button to begin your journey as a Licensed Insurance Customer Service Representative.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for insurance policyholders, addressing questions and providing solutions for their insurance needs.
- Utilize your active Property & Casualty and Life & Health licenses to deliver accurate and compliant service.
- Contribute to the agency’s mission of delivering reliable, customer-centered insurance support in a stable and growth-oriented work environment.
- Handle customer service inquiries efficiently, ensuring customer satisfaction and retention.
- Process policy changes, endorsements, and updates with accuracy and attention to detail.
- Address billing questions, resolve account discrepancies, and provide support for payment-related concerns.
- Guide clients through coverage options, policy features, and claims processes to support informed decision-making.
- Conduct proactive follow-ups with clients regarding renewals, policy updates, and outstanding items.
- Maintain up-to-date documentation and records in accordance with agency procedures and regulatory requirements.
- Collaborate with team members to achieve agency goals and uphold high standards of service delivery.
- Competitive base salary with performance-based bonus opportunities.
- PTO (Paid Time Off) to support work-life balance.
- Opportunities for professional growth and advancement within a stable insurance agency.
- Active Property & Casualty license required (in the state of Texas).
- Active Life & Health license required (in the state of Texas).
- Strong customer focus and commitment to delivering high-quality service.
- Excellent communication skills, both verbal and written.
- Detail-oriented with strong organizational abilities.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Previous experience in insurance customer service is preferred but not required.
- Licensed professional with a customer-first mindset and a passion for helping others.
- Proactive problem-solver who thrives in a collaborative team setting.
- Self-motivated, reliable, and eager to pursue continuous learning and career advancement.
- Demonstrates integrity and professionalism in all client interactions.
- This is an opportunity to work with an independent contractor agency, not a corporate office.
- The agency fosters a positive, inclusive, and supportive culture.
- Dallas, TX, is known for its vibrant professional community and offers a welcoming environment for career growth.
- Immediate interviews are available for qualified candidates.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are ready to advance your insurance career as a Licensed Insurance Customer Service Representative, click the apply button now to take the next step!