Licensed Insurance Customer Service Representative
Location: ABILENE, TX
Job Type: fulltime
Company: Kim Austin - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative plays a crucial role in supporting clients with their insurance needs. As a key member of a State Farm agent team, this position requires an active Property and Casualty license, as well as a Life and Health license. The Licensed Insurance Customer Service Representative is responsible for providing prompt, accurate, and friendly service, fostering customer relationships, and helping clients understand their insurance options through thorough needs-based reviews. This full-time position offers the opportunity to work in a dynamic, customer-focused environment, with the chance to gain valuable industry experience and advance professionally within the agency.
As a Licensed Insurance Customer Service Representative, you will be the first point of contact for customers, addressing inquiries about insurance products, coverage options, billing, claims, and policy changes. Your organized, proactive approach will ensure that every customer receives a remarkable experience. Through value-based conversations, you will help clients make informed decisions while maintaining compliance with all relevant regulations and company policies. Working collaboratively with your team, you will demonstrate a commitment to customer satisfaction and the overall success of the agency.
Your professional conduct and attention to detail will be essential as you handle confidential information and maintain thorough records. In this role, you will utilize your excellent communication and interpersonal skills to educate customers, resolve concerns, and provide guidance on available insurance products. You will also be expected to remain current with product changes, licensing requirements, and industry developments through ongoing training and continuing education. The Licensed Insurance Customer Service Representative role is a rewarding opportunity for individuals who thrive in a people-oriented, fast-paced environment and are dedicated to delivering a high standard of service.
Licensed Insurance Customer Service Representative - Summary- Support clients with insurance inquiries and policy management
- Provide exceptional, needs-based customer service
- Maintain active Property and Casualty, and Life and Health licenses
- Collaborate with a respected State Farm agent team
- Opportunity for professional growth and advancement
- Establish and nurture long-lasting customer relationships
- Follow up with clients as needed regarding their policies and claims
- Promptly respond to inquiries about insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification
- Educate customers on insurance options through a needs-based review process
- Maintain a strong work ethic and a commitment to success
- Generate and provide timely activity reports to the agent
- Ensure compliance with all applicable laws, regulations, and internal procedures
- Stay current on product updates and continuing education requirements
- Collaborate with team members to achieve agency goals
- Competitive base salary with bonus potential
- PTO including vacation and personal/sick days
- Valuable on-the-job experience in the insurance industry
- Potential for career advancement within the agency
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Strong interpersonal and communication skills, both written and verbal
- Commitment to providing outstanding customer service
- Organizational skills with attention to detail
- Self-motivated with the ability to work independently and as part of a team
- Proactive approach to identifying and solving problems
- Proficiency with basic computer functions and insurance software
- Ability to multitask and manage time effectively
- Willingness to maintain current knowledge of product changes and industry developments
- Licensed insurance professional who values teamwork and customer satisfaction
- Adaptable and eager to learn new skills in a dynamic environment
- Demonstrates reliability, professionalism, and a client-focused attitude
- Detail-oriented and able to handle confidential information appropriately
- Motivated to achieve both personal and team goals
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must successfully complete all required licensing and training
- State Farm agents are independent contractors who hire their own employees; employees are not employed by State Farm Insurance Companies
- Applicants are encouraged to apply by clicking the job application button to take the next step toward joining a professional, supportive team
If you are enthusiastic about delivering exceptional service and are looking for an opportunity to grow your insurance career as a Licensed Insurance Customer Service Representative, we encourage you to apply today. Take the next step in your professional journey and become part of a respected agency by clicking the job application button now.