Licensed Insurance Customer Service Representative
Location: ABILENE, TX
Job Type: fulltime
Company: Kim Austin - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR), also known as Licensed Insurance CSR, plays a pivotal role in supporting insurance clients and maintaining positive relationships within a dynamic agency environment. As a Licensed Insurance Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring prompt responses to client inquiries, and assisting with a variety of insurance-related processes. This position is ideal for individuals who hold active Property & Casualty and Life & Health licenses and are passionate about delivering valuable support to clients while fostering agency growth.
In this full-time role, the Licensed Insurance Customer Service Representative serves as a key liaison between the agency and its valued clients. You will utilize your expertise to respond to questions related to insurance products, eligibility, policy changes, claims, billing, and more. The position requires a high degree of professionalism, accuracy, and attention to detail to ensure that customer interactions are both informative and positive. Working within a supportive team, you will have opportunities for career development and advancement as you contribute to the agency’s success.
As a Licensed Insurance CSR, your day-to-day responsibilities will include establishing and nurturing customer relationships, conducting needs-based reviews, and educating clients on suitable insurance options. You will be expected to perform consistently with a strong work ethic, ensuring each client receives outstanding service. The agency offers a collaborative environment where your organizational skills, ability to multi-task, and dedication to detail will be highly valued. By remaining current with product updates and industry best practices, you will ensure clients receive the most relevant guidance and support available.
Joining the agency as a Licensed Insurance Customer Service Representative offers not only the opportunity for valuable hands-on experience but also potential for growth within the office. You will benefit from a comprehensive compensation package, including base pay plus bonus incentives, paid time off for vacation or personal needs, and ongoing professional development. The agency is committed to fostering a welcoming, inclusive workplace where all qualified candidates are encouraged to apply and thrive.
Applicants must possess active Property & Casualty and Life & Health insurance licenses and demonstrate excellence in communication, organization, and customer service. The ideal candidate will be self-motivated, proactive in problem-solving, and able to work effectively both independently and as part of a team. Success in this role requires pride in delivering timely, accurate work and a genuine commitment to helping clients navigate their insurance needs with confidence.
If you are looking to advance your career as a Licensed Insurance Customer Service Representative, this opportunity provides a supportive environment to grow your skills and make a meaningful impact. Apply today by clicking the job application button and take the next step toward a rewarding career in the insurance industry!
Licensed Insurance Customer Service Representative - Summary- Provide exceptional customer service to insurance clients in a professional agency setting
- Act as a primary point of contact for policy inquiries, changes, claims, and billing
- Utilize active Property & Casualty and Life & Health licenses to support agency goals
- Contribute to a positive, inclusive, and growth-oriented work environment
- Establish and maintain strong customer relationships through effective communication and follow-up
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification
- Educate clients on insurance options using a needs-based review process
- Deliver high-quality customer service, ensuring client satisfaction and agency retention
- Maintain comprehensive knowledge of insurance products and industry developments
- Provide timely and thorough activity reports to agent management
- Collaborate with agency team members to achieve shared goals
- Uphold a strong work ethic and commitment to success daily
- Competitive base salary with performance-based bonus incentives
- PTO including vacation and personal/sick days
- Valuable hands-on experience in a supportive agency environment
- Opportunities for career growth and advancement within the agency
- Active Property & Casualty license (required)
- Active Life & Health license (required)
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational abilities and attention to detail
- Self-motivation and proactive problem-solving skills
- Dedication to providing outstanding customer service
- Ability to learn and utilize computer functions relevant to insurance processing
- Ability to multi-task and work effectively in a team environment
- Commitment to ongoing product, licensing, and technical education
- Licensed professional passionate about client service and insurance solutions
- Detail-oriented, organized, and dependable in all aspects of work
- Thrives in a collaborative, fast-paced agency setting
- Motivated to advance and grow within the insurance industry
- This position is with an independent contractor agent, not directly with any insurance company
- Employment is contingent upon successful completion of licensing requirements and training programs
- The agency is an Equal Opportunity Employer and encourages applications from all qualified individuals
- Apply now by clicking the job application button to be considered for the Licensed Insurance Customer Service Representative role