Licensed Insurance Customer Service Representative
Location: HUNTSVILLE, AL
Job Type: fulltime
Company: Tim Roberts - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR) plays a crucial role in delivering excellent customer care within a dynamic insurance agency environment. As a Licensed Insurance Customer Service Representative, you will leverage your active Property and Casualty license, as well as your Life and Health license, to support customers with a variety of insurance needs. You will be responsible for managing client relationships, providing detailed information about coverage options, and ensuring each customer receives prompt, accurate, and friendly service. This full-time position offers a rewarding opportunity for licensed professionals who are passionate about customer service and eager to help clients make informed decisions about their insurance coverage.
As a Licensed Insurance Customer Service Representative, you will be at the forefront of fostering positive customer interactions and maintaining a high standard of service excellence. Your responsibilities will include establishing and nurturing customer relationships, responding to inquiries regarding insurance policies, assisting with claims processes, and educating clients about various insurance products. Your proactive problem-solving skills and attention to detail will ensure that customers receive thorough and efficient assistance, whether they are seeking clarification on billing, coverage changes, or policy transfers.
Working as a Licensed Insurance Customer Service Representative provides a unique opportunity to collaborate with a team of professionals dedicated to the agency’s growth and success. You will have the chance to engage in value-based conversations, using a needs-based approach to identify the best insurance solutions for each client. This role requires a strong work ethic, organizational skills, and a commitment to achieving daily goals. You will also be expected to stay current on product changes, licensing requirements, and ongoing education to deliver up-to-date information to clients.
This position offers a competitive base salary, commission opportunities, and a comprehensive benefits package that includes health benefits, paid time off, life insurance, and retirement options. Additionally, there are opportunities for professional growth within the agency, with the potential for long-term advancement or even the chance to develop your own agency in the future.
Our company values integrity, dedication, and a customer-focused mindset. We strive to provide an inclusive and supportive workplace where every team member can thrive and contribute to the agency's mission of delivering exceptional insurance services. If you are a licensed, motivated professional who excels in a fast-paced, customer-oriented setting, we encourage you to apply for the Licensed Insurance Customer Service Representative position and take the next step in your career.
Licensed Insurance Customer Service Representative - Summary- Full-time position supporting an insurance agency as a Licensed Insurance Customer Service Representative
- Utilize active Property & Casualty and Life & Health licenses to assist customers
- Engage in value-based conversations to ensure a remarkable customer experience
- Opportunities for advancement and professional growth within the agency
- Establish and maintain positive customer relationships through effective communication
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, billing, and claims
- Guide customers through insurance options using a needs-based review process
- Assist with policy changes, transfers, claim submissions, and billing clarification
- Maintain a strong work ethic and commitment to daily success
- Collaborate with the agency team to achieve business growth objectives
- Stay current on product changes, licensing updates, and technical developments
- Provide timely and thorough activity reports to the agent
- Base salary commensurate with experience, education, and skills
- Commission opportunities based on performance
- PTO including personal, sick days, and vacation
- Health benefits and life insurance
- Retirement plan options
- Potential for long-term career growth, including the opportunity to own an agency
- Active Property & Casualty license
- Active Life and Health license
- Excellent interpersonal, written, and verbal communication skills
- Organizational skills and the ability to multi-task effectively
- Self-motivated with a proactive approach to problem solving
- Detail-oriented and dedicated to providing outstanding customer service
- Able to learn and utilize computer functions relevant to the role
- Ability to work collaboratively as part of a team
- Commitment to ongoing education and remaining current with industry changes
- Licensed insurance professional with a passion for customer service
- People-oriented, with the ability to build rapport and trust with clients
- Thrives in a fast-paced, collaborative environment
- Demonstrates integrity, reliability, and a strong work ethic
- Interested in long-term career advancement and professional development
- This position is with an independent contractor agent, not with the main insurance company
- Employees must complete all applicable licensing and training requirements
- Equal Opportunity Employer: All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status
- Take the next step in your insurance career—apply today by clicking the job application button