Licensed Insurance Customer Service Representative
Location: JACKSONVILLE, AL
Job Type: fulltime
Company: Mike Douglas - State Farm Agency
Salary: $32000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Are you a driven Licensed Insurance Customer Service Representative (CSR) seeking an opportunity to make a real impact in the insurance industry? Join a dynamic and successful team as a Licensed Insurance Customer Service Representative, where your Property and Casualty license will be put to excellent use. In this full-time role, you will play a pivotal part in delivering outstanding customer experiences and supporting client needs within a reputable insurance agency. This position offers you the chance to grow your insurance career, help clients understand their insurance options, and provide valuable insights through value-based conversations.
As a Licensed Insurance Customer Service Representative, you will be responsible for establishing and maintaining strong customer relationships, ensuring customer satisfaction, and providing service excellence in every interaction. Your ability to communicate effectively and your proactive approach to problem-solving will be essential in responding to customer inquiries regarding insurance availability, eligibility, policy changes, claims, and billing issues. You will also have the opportunity to educate clients about different insurance coverages and guide them in making informed decisions that best meet their needs.
This role requires an active Property and Casualty license, and you must be able to obtain a Life and Health license within 30 days of employment. You’ll leverage your interpersonal skills and organizational acumen to handle multiple tasks while delivering prompt, accurate, and friendly customer service. With a strong work ethic and commitment to ongoing learning, you’ll stay up-to-date on product changes, technical developments, and regulatory requirements, ensuring you provide the best possible support to clients and the agency team.
As a critical member of the insurance agency team, you will actively contribute to business growth while enjoying a range of benefits designed to support your professional and personal development. The agency values dedication, attention to detail, and a proactive attitude toward problem-solving. In return, you’ll receive comprehensive compensation, bonus opportunities, paid time off, retirement plan options, and significant growth potential for advancement within the agency. Working as a Licensed Insurance Customer Service Representative in this supportive environment allows you to develop your skills, gain valuable industry experience, and build a rewarding long-term career.
Located in a welcoming community, this insurance agency offers a positive and collaborative workplace culture where your contributions are recognized and appreciated. If you are self-motivated, detail-oriented, and passionate about delivering exceptional customer service, this is the perfect opportunity to take your insurance career to new heights. Apply today by clicking the job application button and take the next step toward joining a team that values your expertise and commitment to customer satisfaction.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for insurance customers, delivering prompt and accurate service
- Utilize your Property and Casualty license to educate clients on insurance options and policy details
- Support the agency's mission to provide remarkable customer experiences and foster client loyalty
- Contribute to business growth through effective relationship building and needs-based conversations
- Establish and nurture customer relationships, following up as needed to ensure satisfaction
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Guide customers through the insurance process using a customer-focused, needs-based review
- Maintain a strong work ethic and commitment to success every day
- Document and provide timely activity reports to the agent
- Stay informed about product changes, licensing requirements, and industry developments
- Collaborate with team members to achieve agency goals and enhance service delivery
- Competitive base salary
- Bonus opportunities for performance
- PTO (vacation and personal/sick days)
- Retirement plan
- Valuable insurance industry experience
- Opportunities for advancement and career growth within the agency
- Active Property & Casualty license (required)
- Ability to obtain Life and Health license within 30 days
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and time management skills
- Self-motivated with a proactive approach to problem-solving
- Detail-oriented and committed to accuracy
- Ability to work collaboratively in a team environment
- Proficient in computer functions and willing to learn new systems
- Dedicated to providing outstanding customer service
- Ability to multi-task and prioritize tasks efficiently
- Possesses an active Property and Casualty insurance license
- Demonstrates excellent customer service and communication skills
- Excels in a fast-paced, team-oriented environment
- Displays a strong work ethic and a passion for helping others
- Is detail-oriented, organized, and proactive in solving problems
- Willing and able to stay current with product updates and industry best practices
- This position is with an independent contractor insurance agent and not with the insurance company itself
- Employment is contingent upon successful completion of applicable licensing requirements and training programs
- Employees of the agency are not employees of the insurance company
- Equal Employment Opportunity (EEO) statement: This employer is committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law
If you are ready to advance your career as a Licensed Insurance Customer Service Representative, apply today by clicking the job application button. Join a supportive team dedicated to customer satisfaction and professional growth!