Licensed Insurance Customer Service Representative
Location: AURORA, CO
Job Type: fulltime
Company: Scott Underwood - State Farm Agency
Salary: $35000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR) role is a vital position within a leading insurance agency. As a Licensed Insurance Customer Service Representative, you will leverage your active Property & Casualty license, along with a Life and Health license, to deliver exceptional service to clients and contribute to the agency's overall growth and success. Working as part of a dedicated team, you will engage in value-focused conversations, provide education on available insurance options, and uphold the highest standards of customer care.
Joining this established insurance office as a Licensed Insurance Customer Service Representative offers a unique opportunity to work alongside experienced professionals in the insurance industry. The position is designed for individuals who are enthusiastic, detail-oriented, and driven to provide remarkable customer experiences while maintaining strict compliance with industry standards and regulations. As a Licensed Insurance CSR, you will play an integral role in supporting clients through every stage of their insurance journey, from initial inquiries to claims assistance and policy updates.
Located in a vibrant community, this insurance agency values integrity, teamwork, and a strong work ethic. As a full-time Licensed Insurance Customer Service Representative, you will benefit from a structured environment that encourages personal and professional growth. The agency fosters a collaborative atmosphere where your contributions are recognized and rewarded, and where advancement opportunities are available for high-performing team members.
By joining the team as a Licensed Insurance Customer Service Representative, you will be tasked with establishing lasting client relationships, responding to policyholder needs, and ensuring a seamless customer service experience. Your expertise will be crucial in educating customers about insurance products, addressing policy inquiries, and supporting the agency's mission of delivering trustworthy and reliable insurance services.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for clients, providing knowledgeable support on insurance products and services.
- Utilize your Property & Casualty and Life & Health licenses to accurately address client needs and maintain compliance with industry regulations.
- Contribute to a positive office environment focused on growth, customer satisfaction, and professional development.
- Establish and maintain strong customer relationships through regular communication and timely follow-up.
- Deliver prompt, accurate, and friendly service by responding to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Conduct needs-based reviews to educate clients about insurance options and recommend appropriate solutions.
- Demonstrate a commitment to daily success by maintaining a strong work ethic and focusing on achieving team and individual goals.
- Provide activity reports to the agent and collaborate with team members to ensure seamless operations.
- Stay up to date on product changes, licensing requirements, technical advancements, and continuing education requirements.
- Assist clients with policy updates, renewals, and documentation to ensure ongoing satisfaction and compliance.
- Participate actively in problem-solving and process improvement initiatives within the agency.
- Competitive salary structure with bonus potential based on performance.
- Paid time off, including vacation and personal/sick days.
- Opportunities for valuable experience and professional growth within the agency.
- Potential for advancement and increased responsibility based on performance and dedication.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Strong interpersonal and organizational skills.
- Excellent verbal, written, and listening communication skills.
- High level of attention to detail and accuracy.
- Self-motivated with a proactive approach to problem solving.
- Ability to work effectively both independently and as part of a team.
- Proficiency in computer functions and willingness to learn new technologies.
- Commitment to delivering high-quality customer service and achieving agency goals.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Dedication to staying current with product changes, licensing requirements, and industry developments through ongoing education.
- Licensed professional with experience in the insurance industry, particularly in customer service roles.
- Enthusiastic about building relationships and providing exceptional client support.
- Goal-oriented individual committed to excellence and continuous improvement.
- Demonstrates strong ethical standards and a passion for helping others.
- Adaptable and eager to contribute to a collaborative team environment.
- This position is with an independent contractor agent of a leading insurance company, not with the insurance company itself.
- Employees must complete all applicable licensing requirements and training programs as determined by the agency and regulatory authorities.
- Employment terms, advancement opportunities, and compensation are determined by the agency owner.
- All qualified applicants are encouraged to apply. The agency is committed to equal opportunity employment and compliance with all relevant legal standards.
- If you are motivated to succeed and see yourself thriving in this role, please click the job application button to submit your resume and begin the application process.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. The agency is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination and equal opportunity.