Licensed Insurance Customer Service Representative
Location: ROCHESTER, MN
Job Type: fulltime
Company: State Farm Agency - Rochester, MN
Salary: $55000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The role of Licensed Insurance Customer Service Representative offers a dynamic opportunity to join a high-performing insurance team. As a vital member of the agency, you will leverage your active Property and Casualty as well as Life and Health insurance licenses to deliver outstanding customer care while supporting the agency's growth goals. This position is ideal for individuals seeking a meaningful career in the insurance sector, where professional development and advancement opportunities are encouraged.
In this full-time role, the Licensed Insurance Customer Service Representative is responsible for ensuring clients receive prompt, accurate, and comprehensive service for their insurance needs. This includes establishing and nurturing customer relationships, assisting with policy inquiries, and providing expert guidance on available insurance products. The agency values proactive, solutions-oriented team members who are dedicated to customer satisfaction and uphold the highest standards of ethics and professionalism.
As a Licensed Insurance Customer Service Representative, your expertise in auto, fire, life, and health insurance allows you to effectively address client concerns, process policy changes, handle billing questions, and guide customers through the claims process. You will play a key role in educating clients about their insurance options through a consultative, needs-based approach, fostering trust and loyalty. Daily, you will collaborate with an energetic team, utilizing your organizational and multi-tasking abilities to manage multiple priorities in a fast-paced environment.
Your active participation in ongoing training and licensing requirements will ensure you remain current with industry updates, product enhancements, and regulatory changes. The agency offers a supportive environment where your commitment to excellence and continuous improvement is recognized and rewarded. You will also have the opportunity to contribute to the team's success and be considered for advancement based on your performance and dedication.
The compensation package for the Licensed Insurance Customer Service Representative includes hourly pay commensurate with experience, individual and team-based bonuses, paid time off, vacation benefits, and a monthly contribution to a Roth IRA. The agency is committed to fostering an inclusive and welcoming workplace where all team members are empowered to excel and contribute to the agency's mission of delivering exceptional service to every client.
If you are an organized, motivated, and detail-oriented professional with a passion for customer service and insurance, we encourage you to apply for the Licensed Insurance Customer Service Representative role. Take the next step in your career by clicking the job application button and joining a respected team that values your skills and dedication.
Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm Insurance Companies.
Licensed Insurance Customer Service Representative - Summary- Full-time opportunity within an independent insurance agency
- Key focus on customer service and relationship management
- Requires active Property & Casualty and Life & Health licenses
- Growth and advancement opportunities available
- Establish and maintain strong customer relationships
- Provide prompt and accurate responses to inquiries regarding insurance products, policy changes, claims, and billing
- Educate clients on available insurance coverage options using a needs-based approach
- Follow up with clients as needed to ensure satisfaction and address ongoing needs
- Document and track customer interactions and activity reports
- Assist with policy transfers and clarifications as required
- Stay updated on product changes, licensing, and continuing education
- Competitive hourly pay based on qualifications
- Individual and team bonus opportunities
- PTO and vacation benefits
- Monthly Roth IRA contribution
- Valuable hands-on experience in a professional insurance environment
- Potential for career growth and advancement within the agency
- Active Auto, Fire, Life, and Health insurance licenses required
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and multitasking abilities
- Detail-oriented approach and proactive problem-solving skills
- Demonstrated ability to work both independently and as part of a team
- Proficiency with computer systems and willingness to learn new functions
- Commitment to ongoing professional development and continuing education
- Licensed insurance professional with a customer-first mindset
- Thrives in a fast-paced, team-oriented environment
- Motivated self-starter with a passion for helping others
- Dedicated to accuracy, timeliness, and exceptional service
- Interested in long-term career growth within the insurance industry
- This position is with an independent contractor agent, not directly with the insurance company
- Employment is contingent on meeting all licensing and training requirements
- Applicants are encouraged to apply by clicking the job application button to begin the process