Licensed Insurance Customer Service Representative
Location: GOLDEN VALLEY, MN
Job Type: fulltime
Company: Stephanie Swanson - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) – Full-time – Golden Valley, MN
Are you an experienced, bilingual professional passionate about delivering outstanding customer service in the insurance industry? A reputable State Farm Agent in Golden Valley, MN is seeking a Licensed Insurance Customer Service Representative (P&C) to join their dynamic team. This full-time position requires an active Property and Casualty (P&C) insurance license before starting. If you are driven by helping clients, building relationships, and providing value-based guidance, this is a rewarding opportunity to grow your insurance career.
As a Licensed Insurance Customer Service Representative, you will play an essential role in fostering positive client experiences and maintaining long-term relationships. You will be responsible for handling a variety of customer inquiries, including policy information, claims, billing, and coverage options, while ensuring clients receive timely and accurate information to meet their needs. The ideal candidate will be fluent in both English and Spanish, have strong interpersonal skills, and possess a keen attention to detail in a fast-paced, collaborative environment.
Located in Golden Valley, MN, this full-time opportunity offers a supportive work culture and the chance to advance within a respected local insurance agency. Golden Valley is known for its welcoming community and convenient access to the greater Minneapolis metropolitan area, making it a great place to work and grow professionally.
Licensed Insurance Customer Service Representative - Summary- Full-time customer service role with a leading State Farm Agent
- Must possess an active Property and Casualty (P&C) insurance license prior to start
- Position based in Golden Valley, MN, with in-office requirements
- Focus on building and maintaining strong client relationships
- Bilingual proficiency in English and Spanish highly preferred
- Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention
- Deliver prompt, accurate, and friendly customer service via phone, email, and in-person interactions
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Utilize a needs-based review process to educate clients about insurance product options and recommend suitable coverage
- Maintain a positive, energetic attitude and demonstrate a commitment to excellence in every client interaction
- Collaborate with team members to achieve agency goals and support business growth
- Stay current on product changes, licensing requirements, and technical developments through continuing education
- Provide timely, thorough activity reports to the agent and participate in team meetings
- Adapt quickly to new processes and technologies to deliver efficient service
- Competitive salary with performance-based bonus opportunities
- PTO, including vacation and personal/sick days
- Signing bonus for qualified candidates
- Disability and life insurance coverage
- Retirement plan with company matching
- Opportunities for professional development and advancement within the agency
- Active Property & Casualty Insurance License (P&C) required
- Life & Health Insurance License preferred, but not required
- Exceptional interpersonal relationship-building skills
- Demonstrated communication proficiency in both English and Spanish
- Detail-oriented approach with strong organizational abilities
- Self-motivated and eager to contribute in a team-oriented environment
- Proactive problem solver with the ability to multitask efficiently
- Capable of learning new software and processes quickly
- Eligible to work in the United States; must complete a background check
- Bilingual (English/Spanish) with a focus on delivering exceptional service
- Previous experience in insurance customer service or a related role
- Passion for helping clients understand their insurance needs
- Strong work ethic, reliable, and committed to agency success
- Adaptable and eager to continually learn and grow professionally
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire and manage their own staff.
- State Farm agent employees are not employees of State Farm.
- This agency is an Equal Opportunity Employer and values diversity in its workforce.
If you are motivated to succeed, value professional growth, and envision yourself excelling in the Licensed Insurance Customer Service Representative (P&C) role, we encourage you to apply today by clicking the job application button and joining our dedicated team in Golden Valley, MN!