Licensed Insurance Customer Service Representative
Location: Germantown, MD
Job Type: fulltime
Company: Jay Jarvis - State Farm Agency
Salary: $48000.0 - $67500.0 per year
Category: Insurance
Job Description Apply Now
The role of a Licensed Insurance Customer Service Representative is an essential part of any insurance agency, providing a critical link between clients and their insurance products. As a key member of the team, this position is focused on delivering outstanding service to customers while supporting the agency’s growth and reputation. For those seeking a rewarding career in the insurance industry, this opportunity offers not only the chance to engage clients in value-driven conversations but also to grow professionally within a supportive and dynamic environment. The ideal candidate will be licensed, motivated, and committed to building strong relationships with clients, ensuring their insurance needs are met with expertise and care.
Joining as a Licensed Insurance Customer Service Representative means you will be empowered to use your knowledge of property, casualty, life, and health insurance to guide and support customers through their questions and policy needs. The position requires maintaining up-to-date knowledge on insurance products and regulations, as well as a proactive approach to customer engagement. You will play a pivotal role in driving customer satisfaction and retention by providing accurate, timely, and courteous service at every interaction. This full-time role is best suited for individuals who are detail-oriented, organized, and enthusiastic about helping others understand their insurance options.
As the first point of contact for many customers, the Licensed Insurance Customer Service Representative will field inquiries about policy eligibility, coverage details, claim submissions, billing clarifications, and policy changes. Your responsibilities will include developing lasting customer relationships, ensuring all client communications are handled promptly and professionally, and educating policyholders through a needs-based review process. The ability to work effectively within a team and adapt to a fast-paced office environment is essential.
Successful candidates for this position will demonstrate excellent interpersonal and communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. If you are someone who prides yourself on accuracy, timeliness, and a commitment to continuous learning, this role provides a platform for you to shine. Take the next step in your insurance career and apply now by clicking the job application button below!
Licensed Insurance Customer Service Representative - Summary- Serve as a primary contact for clients, delivering exceptional customer service and fostering strong relationships.
- Utilize active Property & Casualty and Life & Health insurance licenses to address client needs.
- Support the agency’s mission to provide value-driven insurance solutions and a positive customer experience.
- Opportunity for professional growth and advancement within an established insurance agency.
- Establish and maintain positive client relationships, following up as necessary to ensure satisfaction.
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing.
- Educate clients on insurance options using a customer-focused, needs-based approach.
- Demonstrate a strong work ethic and commitment to daily success.
- Provide timely and thorough activity reports to the agent.
- Remain current on product changes, licensing requirements, and continuing education.
- Competitive base pay structure.
- Paid time off for vacation and personal/sick days.
- Valuable experience in a leading insurance agency environment.
- Potential for growth and advancement within the agency.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal and communication skills (written, verbal, and listening).
- People-oriented and dedicated to customer service excellence.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving.
- Ability to work collaboratively in a team environment.
- Capable of multi-tasking and adapting to changing priorities.
- Proficient in learning and using computer functions and agency management systems.
- Pride in accomplishing work with accuracy and timeliness.
- Committed to ongoing professional development and compliance with licensing requirements.
- Licensed in Property & Casualty and Life & Health insurance.
- Demonstrates exceptional communication and people skills.
- Organized, detail-oriented, and able to manage multiple priorities.
- Proactive, self-motivated, and a strong team player.
- Committed to delivering a remarkable customer experience.
- Adaptable to a fast-paced and dynamic office environment.
- Seeks career growth and ongoing learning within the insurance industry.
- This position is with an independent contractor agent of a major insurance provider, not directly with the insurance company itself.
- Employment is contingent upon successful completion of all applicable licensing requirements and training programs.
- Employees are hired and managed by the independent agent, not by the corporate insurance entity.
- All applicants are encouraged to apply regardless of background and will be considered based on qualifications and merit.
If you are ready to make a positive impact in the insurance industry as a Licensed Insurance Customer Service Representative, we encourage you to apply today by clicking the job application button. Join a team committed to customer service excellence and take the next step in your professional journey.