Licensed Insurance Customer Service Representative
Location: Canton, OH
Job Type: fulltime
Company: Linda MacDonald - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional passionate about delivering exceptional customer service and building lasting client relationships? Join a dynamic team as a Licensed Insurance Customer Service Representative, where your expertise will directly contribute to client satisfaction, business growth, and ongoing team success. This full-time opportunity is designed for motivated self-starters who excel in a fast-paced environment and are eager to develop a rewarding insurance career with significant growth and advancement potential.
As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting customers throughout their insurance journey. You will use your knowledge of insurance products, your attention to detail, and your communication skills to ensure every client receives accurate information and prompt service. Working in this capacity, you will help clients understand their coverage options, manage policy changes, and navigate the claims process, all while embodying a commitment to outstanding service quality.
This position requires both a Property & Casualty license and a Life and Health license. You will leverage your licensing to offer comprehensive guidance and support to customers, responding professionally to a wide range of inquiries and providing clarity on billing, eligibility, and policy features. As part of an independent insurance agency team, you will also have the opportunity to learn, grow, and advance as you build your professional skills and knowledge in the insurance sector.
Located in the vibrant Canton, OH area, this role offers you the chance to work in a community-focused environment with a reputable insurance agency. Canton is recognized for its welcoming atmosphere and strong sense of community, making it an excellent place to grow your career. The agency values inclusivity, professional development, and a commitment to ethical and equal employment practices.
If you are ready to take your insurance career to the next level, demonstrate your customer service expertise, and contribute to a high-performing team, we encourage you to apply for the Licensed Insurance Customer Service Representative position by clicking the job application button today.
Licensed Insurance Customer Service Representative - Summary- Deliver high-quality customer service for insurance clients as a Licensed Insurance Customer Service Representative.
- Utilize active Property & Casualty and Life and Health insurance licenses to assist customers with their insurance needs.
- Work in a fast-paced, team-oriented environment in Canton, OH, supporting business growth and client retention.
- Opportunity for professional advancement and skill development within a respected independent insurance agency.
- Establish and nurture strong customer relationships, following up as needed to ensure satisfaction and retention.
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients on insurance options using a customer-focused, needs-based review process.
- Maintain a strong work ethic and demonstrate total commitment to customer success each day.
- Remain current on product changes, licensing requirements, technical developments, and continuing education as mandated.
- Provide timely and thorough activity reports to the agency leadership.
- Collaborate effectively with team members to ensure all client needs are met efficiently and accurately.
- Demonstrate proactive problem-solving skills and maintain organizational accuracy in all tasks.
- Competitive hourly pay plus commission structure, directly rewarding your service and sales contributions.
- Valuable experience in a reputable insurance agency, with ongoing training and support.
- Growth potential and opportunities for advancement based on performance and commitment.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Strong interpersonal and communication skills (written, verbal, and listening).
- People-oriented, detail-oriented, and organizationally adept.
- Self-motivated with a commitment to accuracy and timely completion of tasks.
- Ability to work independently and as part of a team, multi-task, and adapt to a fast-paced environment.
- Proficiency in using computers and learning new technical functions.
- Dedication to delivering excellent customer service at all times.
- Licensed insurance professional seeking a long-term career with advancement opportunities.
- Motivated, energetic, and proactive in supporting both clients and team goals.
- Demonstrates a passion for helping others and building meaningful client relationships.
- Adaptable to changing industry requirements and continuous learning.
- Excels in communication and thrives in a collaborative team environment.
- This position is with an independent contractor agent affiliated with a leading insurance brand, not the brand’s corporate entity.
- All employees must successfully complete licensing requirements and training programs as required by law and agency guidelines.
- The agency practices equal opportunity employment and values diversity in its hiring processes.
- If you are motivated to succeed and see yourself in this role, apply by clicking the job application button to begin the next steps in the interview process.
- EEO Statement: Employees of independent contractor agents must be able to complete all required licensing and training. Independent contractor agents are solely responsible for hiring their employees. Employees are not employees of the parent insurance company.