Licensed Insurance Customer Service Representative
Location: Bartlesville, OK
Job Type: fulltime
Company: Farmers Insurance
Salary: $40000.0 - $85000.0 per year
Category: Insurance
Job Description Apply Now
If you are passionate about delivering outstanding customer experiences and have a keen interest in the insurance industry, consider joining our team as a Licensed Insurance Customer Service Representative. We are looking for a driven, detail-oriented professional to provide exemplary service to our valued insurance clients while supporting the growth and success of our dynamic office. This is a full-time opportunity designed for individuals who thrive in a fast-paced, client-focused environment and are eager to expand their skills within the insurance sector.
As a Licensed Insurance Customer Service Representative, your primary responsibility will be to ensure client satisfaction by offering knowledgeable, timely, and comprehensive support for both existing and prospective policyholders. You will process policy change requests, handle premium payments, and maintain up-to-date expertise on a broad range of insurance products and services. Your ability to communicate effectively, manage multiple tasks, and resolve client inquiries will be key to your success in this role.
Your work will directly contribute to our agency’s reputation for reliability and trust, as you build relationships with clients, educate them about their coverage options, and help them navigate the insurance process. By actively listening to client needs and proactively addressing concerns, you will play a central part in retaining satisfied customers and fostering business growth through referrals and high-quality service.
Joining our team means becoming part of an organization that values professional development and continuous learning. We provide an environment where your ambition and initiative are recognized and rewarded, and where your contributions help drive our collective mission to deliver superior client care in every interaction. If you are looking for a fulfilling career in insurance, this role provides a solid foundation for advancement and long-term success.
Licensed Insurance Customer Service Representative - Summary- Serve as a key resource for clients, addressing insurance inquiries and facilitating policy updates
- Process client requests for policy changes, premium payments, and new coverage information
- Educate clients on insurance products and available services
- Support business growth by providing excellent service and generating client referrals
- Work collaboratively within a supportive and growth-oriented team environment
- Provide accurate information about insurance products and services to clients and prospects
- Process policy change requests and update client records efficiently
- Collect premium payments and ensure all financial transactions are recorded accurately
- Handle incoming phone calls professionally and respond to messages promptly
- Request referrals from satisfied clients and explain the referral program as applicable
- Maintain up-to-date knowledge of underwriting, rating, and compliance requirements
- Deliver exceptional customer service, resolving client issues and concerns with professionalism and care
- Consistently follow through on commitments and exceed client expectations
- Support ongoing client relationships through attentive follow-up and proactive problem-solving
- Base salary plus commissions and bonus opportunities
- Paid Time Off (PTO) to support work-life balance
- Opportunity to gain valuable insurance industry experience
- Structured environment that encourages skill development and career growth
- Current Property & Casualty insurance license or ability to obtain required licensure
- Demonstrated willingness to learn, adapt, and be coached
- Strong multitasking skills and the ability to manage competing priorities
- Excellent communication and interpersonal abilities
- Attention to detail with strong spelling and grammar skills
- Problem-solving capabilities and resourcefulness in addressing client needs
- Previous experience in sales, marketing, promotions, or telemarketing preferred
- Highly motivated and customer-focused individual with a genuine passion for helping others
- Effective communicator who can build rapport quickly with clients and colleagues
- Organized and reliable, with a proactive approach to identifying and solving problems
- Team player who thrives in a collaborative and supportive work environment
- Open to learning new skills and advancing in the insurance industry
- The Licensed Insurance Customer Service Representative role provides a pathway to long-term professional growth within the insurance sector
- Our agency is dedicated to offering a positive, inclusive workplace where each team member’s contributions are valued
- This position is ideal for those seeking stability, advancement, and meaningful client interactions in a reputable agency
- Working in this area offers access to a diverse client base and opportunities to build lasting professional relationships
If you are ready to embark on a rewarding career as a Licensed Insurance Customer Service Representative, take the next step and apply by clicking the job application button. We look forward to connecting with motivated professionals eager to make a difference in the insurance industry.