Licensed Insurance Customer Service Representative
Location: Muskogee, OK
Job Type: fulltime
Company: Farmers Insurance
Salary: $40000.0 - $85000.0 per year
Category: Insurance
Job Description Apply Now
Are you a dedicated professional looking to build a rewarding career in the insurance industry? We are seeking a Licensed Insurance Customer Service Representative to join our dynamic team in a full-time capacity. As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting our clients while helping our office deliver exceptional service and maintain our reputation for excellence in the industry. This is a fantastic opportunity for individuals who possess a Property & Casualty insurance license or those willing to obtain one and are eager to expand their knowledge and skills in a supportive, growth-oriented environment.
As a Licensed Insurance Customer Service Representative, your primary responsibility will be to provide superior customer service to both existing clients and new prospects. You will process policy change requests, maintain up-to-date knowledge of our diverse insurance products, and resolve inquiries in a timely and professional manner. This role offers the chance to work alongside experienced professionals and immerse yourself in ongoing training and development opportunities that will help you excel in your career.
Your day-to-day duties as a Licensed Insurance Customer Service Representative will include handling customer inquiries, processing policy changes, providing details about new products and services, and ensuring compliance with all underwriting, rating, and regulatory requirements. You will also be responsible for taking premium payments, explaining referral programs, and following up promptly on all phone and email communications. Your ability to multi-task, problem-solve, and communicate effectively will be essential to your success in this role.
The insurance industry is ever-evolving, and as a Licensed Insurance Customer Service Representative, you will have the opportunity to stay ahead of the curve by participating in ongoing learning and development programs. We value individuals who are coachable, resourceful, and eager to grow—traits that will help you thrive in our collaborative and supportive team environment. Our agency is committed to your professional advancement and is dedicated to providing the tools and resources necessary for you to reach your full potential.
Those who join our team as a Licensed Insurance Customer Service Representative can expect a competitive compensation package that includes base pay, commissions, and bonuses. Paid time off (PTO) and valuable on-the-job experience are also part of our offering, ensuring that you are well-supported both professionally and personally. If you are ready to take the next step in your insurance career, we encourage you to apply and discover the many benefits of working with our agency.
Choosing a career as a Licensed Insurance Customer Service Representative with our organization means becoming part of a company that values integrity, client satisfaction, and professional growth. We foster a positive work environment where team members are encouraged to share ideas, develop new skills, and advance within the company. Whether you are an experienced insurance professional or looking to enter the industry, you will find ample opportunities to succeed and make a meaningful impact on our clients and community.
Ready to make a difference in the world of insurance? Take the next step in your career journey by clicking the apply button today!
Licensed Insurance Customer Service Representative - Summary- Engage clients and prospects with exceptional customer service.
- Process policy changes and maintain product knowledge.
- Support the agency’s mission of growth and client satisfaction.
- Provide customers with information about new insurance products and services.
- Process policy change requests accurately and efficiently.
- Accept premium payments from customers and issue receipts.
- Ask clients for referrals and explain the referral program.
- Promptly answer incoming phone calls and respond to messages.
- Follow all underwriting, rating, and compliance procedures.
- Deliver ongoing support to insurance clients as required.
- Maintain accurate records of client interactions and transactions.
- Collaborate with team members to enhance customer service delivery.
- Base salary with opportunities for commissions and bonuses.
- Paid Time Off (PTO) for work-life balance.
- Valuable hands-on experience in the insurance sector.
- Property & Casualty insurance license (or willingness to obtain one).
- Strong willingness to learn and be coachable.
- Ability to multi-task, follow through, and follow up on assignments.
- Excellent communication and interpersonal skills.
- Attention to detail with strong spelling and grammar abilities.
- Problem-solving skills and the ability to adapt to change.
- Previous experience in sales, marketing, promotions, or telemarketing is a plus.
- Highly motivated and eager to develop new skills in the insurance industry.
- Resourceful, intuitive, and committed to delivering outstanding customer experiences.
- Thrives in a team environment and is willing to support colleagues as needed.
- Interested in long-term career growth and advancement opportunities.
- Our agency is committed to empowering team members and fostering a culture of inclusivity and professional growth.
- We offer comprehensive onboarding and ongoing professional development to ensure your success as a Licensed Insurance Customer Service Representative.
- Apply today to join a supportive, client-focused organization and start building your future in insurance.