Licensed Insurance Customer Service Representative
Location: SACRAMENTO, CA
Job Type: fulltime
Company: Lori Curry - State Farm Agency
Salary: $50000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Are you a licensed insurance professional looking to join a dynamic and client-focused team? We are seeking a dedicated Licensed Insurance Customer Service Representative (also referred to as Licensed CSR or Insurance CSR) to deliver exceptional service and support to policyholders. This full-time, in-office opportunity in Sacramento, CA, offers the chance to work with a reputable insurance agency renowned for its commitment to customer satisfaction and professional development.
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in ensuring clients receive prompt, accurate, and friendly service for all their insurance needs. This position is ideal for individuals who hold an active Property and Casualty license and a Life and Health license and who are passionate about building lasting relationships with customers. You will be responsible for maintaining high service standards, educating clients on policy options, and supporting the agency’s growth through proactive communication and problem-solving.
This role requires a strong work ethic, organizational skills, and a dedication to continuous education in insurance products and industry trends. You will have the opportunity to work alongside a collaborative team of professionals and gain valuable experience that can lead to future advancement opportunities within the agency. If you are eager to contribute to a thriving business and make a positive impact in the Sacramento, CA community, this role is the perfect fit for you.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office position based in Sacramento, CA
- Key client service and support role within a prominent insurance agency
- Focus on relationship-building, policy education, and customer satisfaction
- Opportunities for professional growth and advancement
- Establish and nurture relationships with current and prospective insurance clients
- Provide prompt, accurate, and friendly customer service
- Respond to inquiries regarding policy availability, eligibility, coverages, changes, transfers, claims, and billing
- Educate clients on insurance options using a customer-focused, needs-based approach
- Maintain a strong work ethic and commitment to agency success
- Deliver timely and thorough activity reports to the agent
- Remain current with product updates, licensing requirements, and continuing education
- Collaborate with team members to achieve agency goals
- Demonstrate problem-solving abilities and proactive communication skills
- Competitive hourly wage with potential for bonuses
- PTO including vacation and personal/sick days
- SIMPLE Retirement Plan
- Employer contribution toward health insurance
- Hands-on training and valuable industry experience
- Opportunities for growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent written, verbal, and listening communication skills
- Strong interpersonal and organizational abilities
- Self-motivated and detail-oriented
- Proactive approach to problem-solving and customer service
- Ability to learn and utilize agency computer systems
- Demonstrated ability to multi-task and work effectively in a team environment
- Pride in delivering accurate and timely work
- Passionate about client service and relationship management
- Energetic, positive, and eager to contribute to a collaborative team
- Adaptable to changes in products and industry regulations
- Demonstrates integrity, reliability, and professionalism in all interactions
- Motivated to achieve both personal and agency goals
- This position is with an independent contractor State Farm agent, not with State Farm Insurance Companies
- Employees of State Farm agents must complete all applicable licensing and training requirements
- State Farm agents hire their own employees; employees are not employees of State Farm
- Enjoy working in Sacramento, CA, a vibrant city known for its dynamic community and career opportunities
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status
If you are motivated to succeed and can see yourself thriving as a Licensed Insurance Customer Service Representative in Sacramento, CA, we encourage you to apply now by clicking the job application button. Take the next step in your insurance career and join a team that values your expertise, commitment, and drive for success!