Licensed Insurance Customer Service Representative
Location: BOYNTON BEACH, FL
Job Type: fulltime
Company: Billy Williamson - State Farm Agency
Salary: $40000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative positions are essential for providing outstanding support and guidance to clients in the insurance industry. As an integral member of an established insurance agency, you will utilize your Property and Casualty (P&C) and Life and Health licenses to deliver expert service while assisting customers with their insurance needs. This full-time opportunity is located in Boynton Beach, FL, and offers a rewarding work environment, comprehensive benefits, and the ability to grow within the agency.
As a Licensed Insurance Customer Service Representative, your key responsibility will be to ensure each client receives prompt, accurate, and friendly service regarding their insurance policies. You will be the face of the agency, helping to build and maintain strong relationships with customers. Your expertise will be vital in handling inquiries about insurance availability, eligibility, coverages, policy changes, claims, transfers, and billing issues. Through needs-based consultations, you will educate and guide customers, helping them make informed insurance decisions tailored to their unique circumstances.
This role requires exceptional communication skills, attention to detail, and the drive to consistently deliver a remarkable customer experience. You will work closely with other team members, keeping the agency running smoothly and efficiently. A strong work ethic and dedication to customer service are essential, as you will be relied upon to proactively address client needs, resolve issues, and provide timely reports to agency leadership.
The agency offers a collaborative, growth-oriented environment where you can further develop your insurance expertise. Opportunities for advancement and professional development are available to high-performing team members. With a competitive compensation package, including a base salary, commission, bonus potential, and employer-paid health and dental benefits, this position is an attractive choice for those looking to build a career in insurance customer service in Boynton Beach, FL.
As a Licensed Insurance Customer Service Representative, you will be expected to stay current on product changes, technical updates, and licensing requirements through ongoing education and training. Bilingual English/Spanish skills are valued and will enhance your ability to serve a diverse client base. The agency is committed to fostering an inclusive and respectful workplace, providing equal employment opportunities for all candidates.
If you are self-motivated, detail-oriented, and passionate about delivering excellent service, you are encouraged to apply for this Licensed Insurance Customer Service Representative position in Boynton Beach, FL. Click the application button to take the next step in your insurance career and become a valued member of the team.
Licensed Insurance Customer Service Representative - Summary- Deliver exceptional customer service for insurance clients in a fast-paced agency environment
- Utilize active Property & Casualty and Life & Health insurance licenses to address customer needs
- Serve as a key point of contact for policyholders in Boynton Beach, FL
- Support agency growth and client retention through value-based conversations
- Establish and nurture customer relationships, ensuring follow-up as needed
- Respond promptly and accurately to client inquiries on policy availability, eligibility, coverages, changes, claims, transfers, and billing
- Educate customers on insurance options through needs-based reviews
- Maintain a strong work ethic and commitment to agency success
- Collaborate effectively with team members and agency leadership
- Prepare and deliver timely activity reports to management
- Stay updated on product changes, technical developments, and licensing requirements
- Base salary of $3,000/month plus commission and bonus opportunities
- Employer-paid health and dental insurance
- 401(k) retirement plan
- Paid time off, including vacation and personal/sick days
- Opportunities for advancement and professional growth within the agency
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Bilingual English/Spanish preferred
- Excellent interpersonal, written, verbal, and listening skills
- Strong organizational skills and attention to detail
- Self-motivated and proactive in problem-solving
- Ability to learn and use computer functions efficiently
- Ability to multi-task and thrive in a team environment
- Commitment to providing outstanding customer service
- Licensed professional seeking growth in the insurance industry
- Customer-focused with a passion for delivering value-based solutions
- Works well independently and as part of a team
- Demonstrates reliability, accuracy, and a strong sense of accountability
- Excited about working in a vibrant community like Boynton Beach, FL
- This position is with an independent contractor agent and not with the parent insurance company
- Selected candidates must complete any applicable licensing requirements and training programs
- The agency is an equal opportunity employer and values diversity in its team
- Applicants are encouraged to apply by clicking the job application button to begin the process