Licensed Insurance Customer Service Representative
Location: MEMPHIS, TN
Job Type: fulltime
Company: Tim Grommersch - State Farm Agency
Salary: $32000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR) plays a crucial role within the insurance team, acting as a primary point of contact for clients and ensuring they receive exceptional customer service for their insurance needs. As a Licensed Insurance CSR, you will draw on your active Property & Casualty as well as Life & Health licenses to engage in meaningful, value-based conversations with clients. Your expertise will help maintain strong relationships, foster growth, and deliver a remarkable customer experience. This full-time position offers the opportunity to work with a reputable insurance agency and develop your career in a dynamic, client-focused environment. If you are an energetic, licensed professional dedicated to helping customers and enhancing the agency's success, you are encouraged to apply for this rewarding position.
As a Licensed Insurance Customer Service Representative, your day-to-day activities will revolve around providing prompt, accurate, and friendly service to clients. You will handle client inquiries regarding insurance availability, eligibility, policy coverage, changes, transfers, claim submissions, and billing clarification. A customer-focused approach is necessary, as you will use needs-based reviews to educate clients about insurance options, ensuring they are empowered to make informed decisions. You will also be responsible for following up with clients, maintaining detailed records, and supporting overall agency operations. A strong work ethic, attention to detail, and a commitment to customer satisfaction are essential for success in this role.
This insurance agency values professional development and offers a supportive environment where you can gain valuable experience and access opportunities for advancement. By joining this team as a Licensed Insurance CSR, you will benefit from a comprehensive compensation package, including a competitive salary structure with potential bonuses. Paid time off for vacation and personal or sick days is also provided, allowing for a healthy work-life balance. The agency is committed to fostering a collaborative workplace where you can grow your skills and contribute to the team's ongoing success.
Licensed Insurance Customer Service Representative - Summary- Serve as a key contact for clients, providing expert guidance and support for insurance needs
- Engage clients through value-based conversations to promote agency growth and customer loyalty
- Leverage active Property & Casualty and Life & Health licenses to deliver accurate and timely service
- Contribute to a positive, professional team environment within a reputable insurance agency
- Establish and nurture customer relationships, following up as needed to ensure ongoing satisfaction
- Respond promptly and accurately to client inquiries regarding insurance products, coverages, policy changes, claims, and billing
- Educate clients using a needs-based review process to inform them of available insurance options
- Maintain a strong work ethic and a commitment to daily success
- Provide timely and thorough reports to the agent regarding client activities and service outcomes
- Stay current with product changes, licensing requirements, technical developments, and continuing education
- Support agency operations and contribute to achieving team goals
- Competitive salary structure with performance-based bonus opportunities
- PTO including vacation and personal/sick days
- Opportunities for professional growth and advancement within the agency
- Valuable experience working in a dynamic and supportive insurance environment
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational and problem-solving abilities
- Self-motivated, detail-oriented, and committed to customer service excellence
- Ability to learn and apply computer functions relevant to insurance operations
- Demonstrated capacity to multi-task and collaborate in a team setting
- Commitment to ongoing professional education and compliance with licensing requirements
- Licensed professional with a passion for customer service and insurance solutions
- People-oriented and proactive, with a demonstrated ability to build relationships
- Thrives in a fast-paced, detail-driven environment
- Takes pride in accuracy and timely completion of tasks
- Dedicated to supporting agency growth and enhancing the client experience
- This position is with an independent contractor insurance agent and not with the parent insurance company
- Employment is contingent upon successful completion of all licensing and training requirements
- Agency fosters equal employment opportunities and an inclusive workplace
If you are motivated to succeed and envision yourself excelling as a Licensed Insurance Customer Service Representative, we invite you to submit your application today by clicking the job application button. Take the next step toward advancing your career in the insurance industry and contributing to a team committed to excellence and client satisfaction.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.