Licensed Insurance Customer Service Representative
Location: Ellisville, MO
Job Type: fulltime
Company: Troy Pieper - State Farm Agency
Salary: $35000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a Licensed Insurance Customer Service Representative looking for a rewarding opportunity to help clients and grow professionally in a thriving agency environment? Join a dynamic team as a Licensed Insurance Customer Service Representative, where your skills in property, casualty, life, and health insurance will make a difference every day. As a vital part of an independent insurance agency team, you will build relationships with clients, deliver outstanding customer service, and educate customers about their insurance options.
As a Licensed Insurance Customer Service Representative, your primary focus will be on developing client relationships, providing prompt and accurate assistance, and ensuring an exceptional customer experience. You will use your active Property and Casualty, as well as Life and Health licenses, to advise customers on insurance products, assist with policy changes, handle claims, and clarify billing. Your proactive approach and strong work ethic will help you succeed and contribute to the agency's growth.
In this full-time role, you can expect to work in a supportive, people-oriented setting. Your day-to-day activities will involve addressing customer inquiries, facilitating insurance transactions, and utilizing your organizational and communication skills. You will maintain a high level of product knowledge and stay current with industry updates, licensing, and continuing education requirements. Your attention to detail and commitment to accuracy will drive positive results for both the agency and its clients.
Working as a Licensed Insurance Customer Service Representative offers the opportunity to develop your career, access competitive compensation, and enjoy a positive work environment. You may also have the potential for flexible work arrangements and other benefits that support your well-being and professional growth. Bring your passion for customer service to an agency that values teamwork, dedication, and continuous improvement.
Apply now by clicking the application button and take the next step toward joining a respected insurance agency as a Licensed Insurance Customer Service Representative. Your future in the insurance industry starts here!
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for insurance clients and prospects
- Leverage active Property and Casualty, as well as Life and Health licenses, to provide comprehensive service
- Build long-term relationships and deliver exceptional customer experiences
- Support agency growth through value-based conversations and product education
- Establish and nurture customer relationships through regular follow-up and proactive communication
- Provide prompt, accurate, and friendly customer service for all insurance-related inquiries
- Explain insurance policy options, eligibility, coverages, changes, transfers, claims, and billing
- Utilize a needs-based approach to assess customer requirements and recommend appropriate solutions
- Ensure accurate and timely completion of paperwork, documentation, and activity reports
- Remain current on product changes, licensing requirements, and technical developments
- Collaborate with team members to achieve agency objectives and deliver a seamless customer experience
- Maintain confidentiality and professionalism in all interactions
- Competitive base salary with additional commission and bonus opportunities
- PTO including vacation and personal/sick days
- Health plan stipend
- Retirement plan options
- Potential for local work-from-home flexibility
- Pet-friendly office environment (bring your dog to work option)
- Opportunities for career growth and advancement within the agency
- Active Property and Casualty license (required)
- Active Life and Health license (required)
- Excellent interpersonal, written, verbal, and listening skills
- People-oriented with strong organizational abilities
- Self-motivated and proactive in problem-solving
- Detail-oriented with a commitment to accuracy and timely completion of tasks
- Ability to work both independently and in a team environment
- Proficient with computers and able to learn new software functions
- Willingness to pursue ongoing education and maintain licenses
- Licensed Insurance Customer Service Representative who thrives in a fast-paced, client-focused environment
- Demonstrates high integrity, reliability, and professionalism
- Enjoys building lasting relationships and delivering superior customer service
- Driven to succeed and eager to contribute to the agency’s overall success
- This position is with an independent contractor agent, not with the insurance company directly
- Employment is contingent upon successful completion of applicable licensing and training
- Employees of the independent agent are not employees of the insurance company
- The agency is committed to providing equal employment opportunities and fostering an inclusive workplace
If you see yourself growing as a Licensed Insurance Customer Service Representative, don’t wait—click the application button to start your journey with us today!