Licensed Insurance Customer Service Representative
Location: MERCED, CA
Job Type: fulltime
Company: Peter Padilla - State Farm Agency
Salary: $18.0 - $25.0 per hour
Category: Sales
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting an independent insurance agency team by providing outstanding service and assisting clients with their insurance needs. This position requires an active Property & Casualty license and a commitment to delivering exceptional customer experiences through value-driven conversations and prompt, professional assistance. By joining our team, you'll have the opportunity to help clients protect what matters most and grow your career in the dynamic insurance industry.
In this full-time role, you will engage with clients daily, answering their questions, guiding them through policy details, and ensuring their coverage aligns with their needs. The agency is seeking professionals who are energetic, motivated, and dedicated to building lasting relationships with clients. If you are passionate about customer service and have the required insurance licensure, this could be the perfect position to further your career in insurance.
Working as a Licensed Insurance Customer Service Representative, you will interact with both existing and prospective clients, providing information about insurance products and helping them understand their options. You will be responsible for responding to service inquiries, processing policy changes, and assisting with claims and billing issues. Your ability to communicate clearly, listen attentively, and resolve concerns will be key to your success in this role.
This position offers a supportive environment where you can develop valuable skills and advance professionally. You will work closely with an experienced agent and team, benefit from ongoing training, and have access to resources designed to foster growth and development. The agency values proactive team members who are dedicated to delivering results and maintaining high ethical standards.
As part of your daily responsibilities, you will use a customer-focused review process to assess client needs and educate them about coverage options. Maintaining a strong work ethic and a commitment to client satisfaction will be essential. This role requires multitasking, attention to detail, and the ability to adapt to changing situations while upholding the agency’s mission to provide personalized, reliable service.
If you are driven to achieve goals, excel in a fast-paced environment, and are eager to make a difference in clients’ lives, we encourage you to apply for the Licensed Insurance Customer Service Representative position. Click the job application button to take the next step toward a rewarding career in insurance.
Licensed Insurance Customer Service Representative - Summary- Provide exceptional customer service and support for insurance clients
- Work closely with an independent insurance agency team
- Utilize current Property & Casualty license to address client needs
- Opportunity for skill development and career advancement
- Establish and maintain positive customer relationships through regular communication
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educate clients on insurance options using needs-based review processes
- Follow up with customers to ensure ongoing satisfaction and address any concerns
- Demonstrate a strong work ethic and commitment to success on a daily basis
- Utilize effective sales and communication skills to promote agency growth
- Support the agency’s mission to provide remarkable customer experiences
- Base pay with performance-based bonus opportunities
- PTO including vacation, holiday, and personal/sick days
- Health insurance allowance and life insurance
- Retirement plan options
- Opportunities for professional growth and advancement within the agency
- Valuable industry experience and on-the-job training
- Active Property & Casualty insurance license
- Life & Health insurance license preferred
- Ability to work in the office, Monday through Friday, 8:00 a.m. - 5:00 p.m.
- Must pass a background check
- Experience in insurance sales, retail sales, or telemarketing preferred
- Demonstrated success in meeting sales goals or quotas preferred
- Excellent written, verbal, and listening communication skills
- Self-motivated and able to work independently
- Strong organizational and multitasking abilities
- Ability to relate effectively to clients and address their needs
- Licensed insurance professional with a focus on customer service
- Energetic, proactive, and committed to providing exceptional client experiences
- Strong communicator with a results-driven mindset
- Adaptable, detail-oriented, and eager to learn and grow within the insurance industry
- This position is with an independent insurance agency, not directly with a national insurance company
- Employment requires successful completion of applicable licensing and training requirements
- Agency employees are hired by independent contractor agents and are not employees of the parent insurance company
- Apply now by clicking the job application button to start your journey as a Licensed Insurance Customer Service Representative