Licensed Insurance Customer Service Representative
Location: JONESBORO, GA
Job Type: fulltime
Company: Ellis Wester - State Farm Agency
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you will play a vital role in providing exceptional support to clients and helping them navigate their insurance needs. As part of a respected insurance team, your focus will be on delivering outstanding customer service, fostering strong client relationships, and supporting the overall mission of the agency. This full-time role is ideal for professionals who are passionate about the insurance industry, possess a Property and Casualty license, and are dedicated to delivering value-driven service experiences. Working as a Licensed Insurance Customer Service Representative offers opportunities for professional growth, valuable experience, and a rewarding career path.
In this position, you will build strong relationships with clients, respond promptly to inquiries, and utilize your expertise to educate customers about a variety of insurance products. You will be responsible for ensuring client satisfaction by clarifying coverage options, processing policy changes, assisting with claims submissions, and providing accurate billing information. Your commitment to maintaining ethical standards and a customer-focused attitude will be essential to your success as a Licensed Insurance Customer Service Representative.
Applicants for the Licensed Insurance Customer Service Representative role must hold an active Property and Casualty insurance license. The ability to obtain a Life and Health insurance license is required. Bilingual fluency in English and Spanish is highly valued and will enhance your ability to serve a diverse client base. Your excellent interpersonal, organizational, and communication skills will be instrumental in building lasting relationships, solving problems proactively, and supporting the agency’s mission.
As a Licensed Insurance Customer Service Representative, you will be joining a team that values growth, continuous learning, and advancement. You will have access to ongoing training and development opportunities, keeping you current with product changes, licensing requirements, and technical advancements. This collaborative and supportive environment will help you reach your professional goals and contribute to the agency’s long-term success.
Working as a Licensed Insurance Customer Service Representative in a vibrant location offers the chance to serve a wide range of clients and be part of a dynamic business community. If you are a motivated, detail-oriented individual who thrives in a fast-paced environment and is dedicated to providing top-tier service, we encourage you to apply and take the next step in your insurance career.
Licensed Insurance Customer Service Representative - Summary- Provide expert support and guidance to insurance clients.
- Build and maintain strong client relationships through responsive communication and follow-up.
- Clarify policy coverage, process changes, handle claims, and resolve billing inquiries.
- Utilize needs-based review processes to educate clients about insurance options.
- Maintain a high standard of professionalism and work ethic.
- Establish and maintain positive relationships with clients, following up as needed to ensure satisfaction.
- Deliver prompt, accurate, and friendly customer service in all interactions.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers on relevant insurance products and help them make informed decisions.
- Work collaboratively with team members to achieve agency goals.
- Maintain detailed and timely activity reports for management review.
- Stay current on product changes, state licensing requirements, and ongoing technical developments through continuing education.
- Proactively solve problems and address client concerns efficiently.
- Competitive compensation, including base salary with opportunities for commission and bonuses.
- Valuable hands-on experience in the insurance industry.
- Opportunities for professional growth and advancement within the agency.
- Supportive team environment focused on career development.
- Active Property and Casualty insurance license (required).
- Ability to obtain a Life and Health insurance license (required).
- Bilingual (English/Spanish) skills preferred.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated and able to work both independently and as part of a team.
- Proficient with computers and able to learn new functions quickly.
- Commitment to delivering high-quality customer service and accurate work.
- Ability to multitask and prioritize duties in a fast-paced environment.
- Energetic, motivated, and eager to contribute to business growth.
- Customer-focused with a passion for helping others.
- Adaptable to change and willing to pursue continuous learning opportunities.
- Demonstrates integrity, professionalism, and a strong work ethic.
- Excels in building and maintaining positive relationships with clients and team members.
- This position is with an independent insurance agency contractor, not with the parent insurance company.
- Selected candidates must comply with all applicable licensing and training requirements.
- Insurance agency employees are not employees of the parent insurance company.
- Equal opportunity employer: All qualified applicants are considered without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are ready to advance your career as a Licensed Insurance Customer Service Representative and contribute to a dynamic team, click the application button to submit your application and begin your journey in the insurance industry.