Licensed Insurance Customer Service Representative
Location: ATLANTA, GA
Job Type: fulltime
Company: Kerry Mitchell - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The role of Licensed Insurance Customer Service Representative is pivotal in providing exceptional support and service to insurance clients while ensuring compliance with industry standards and regulatory requirements. If you hold valid Life & Health and Property & Casualty licenses and are seeking a dynamic and rewarding career in the insurance industry, this opportunity offers a platform to showcase your customer service expertise, organizational skills, and commitment to delivering value-driven solutions.
As a Licensed Insurance Customer Service Representative, you will be an integral part of a professional insurance team, serving as the primary point of contact for clients and helping them navigate their insurance needs. Your ability to communicate clearly, respond promptly to inquiries, and educate customers about policy options will contribute directly to customer satisfaction and the ongoing success of the agency. This full-time position emphasizes relationship-building, problem-solving, and a proactive approach to customer service, making it ideal for individuals who thrive in fast-paced, client-focused environments.
Within this role, you will have the opportunity to establish and strengthen client relationships, handle complex service requests, and provide detailed information about insurance products and policies. You will also play a key part in ensuring accurate policy administration, supporting claims processes, and offering guidance on coverage changes, billing, and eligibility requirements. Your day-to-day responsibilities will require a blend of technical insurance knowledge, interpersonal skills, and a strong work ethic, all while working collaboratively with colleagues to achieve agency goals.
The Licensed Insurance Customer Service Representative role is well-suited for individuals who are self-motivated, detail-oriented, and dedicated to continuous learning within the insurance sector. The position requires a deep understanding of insurance products, the ability to stay updated with ongoing industry changes, and a commitment to supporting customers throughout their insurance journey. By maintaining current licensing and participating in ongoing training, you will ensure your knowledge remains relevant and up-to-date, positioning yourself as a trusted resource for clients.
Joining this insurance team offers not only a competitive compensation package with opportunities for bonuses but also valuable industry experience and the potential for career advancement. You will benefit from a supportive work environment that values growth, innovation, and professional development. If you are interested in making a meaningful impact in the insurance field and are eager to put your customer service and technical skills to work, we encourage you to apply for the Licensed Insurance Customer Service Representative position today by clicking the job application button.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary customer service contact within an established insurance agency
- Assist clients with insurance inquiries, policy changes, claims, and coverage explanations
- Utilize Life & Health and Property & Casualty licenses to provide expert product guidance
- Maintain compliance with all licensing and regulatory standards
- Contribute to agency growth through proactive client engagement and high-quality service delivery
- Establish and nurture customer relationships through timely and professional communication
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing issues
- Educate clients on available insurance options using a customer-focused, needs-based approach
- Maintain accurate records and provide thorough activity reports to agency management
- Remain current with industry product changes, licensing requirements, and continuing education
- Demonstrate a strong work ethic and commitment to achieving daily and long-term goals
- Collaborate with team members to ensure seamless service and support for all clients
- Competitive base salary with opportunities for performance-based bonuses
- PTO including vacation and personal/sick days
- Valuable hands-on experience in a respected insurance agency
- Opportunities for professional growth and advancement within the agency
- Active Life & Health Insurance License (required)
- Active Property & Casualty Insurance License (required)
- Excellent written, verbal, and listening communication skills
- Outstanding interpersonal and organizational skills
- Strong attention to detail and commitment to accuracy
- Ability to multitask and manage multiple priorities efficiently
- Proactive approach to problem-solving and customer service
- Self-motivated with a high level of initiative
- Ability to work collaboratively within a team environment
- Proficient in basic computer functions and technology
- Willingness to pursue ongoing education and stay current with industry developments
- Licensed in both Life & Health and Property & Casualty insurance
- Demonstrates a passion for customer service and relationship building
- Excels in a fast-paced, client-facing role
- Detail-oriented, organized, and able to handle multiple tasks with accuracy
- Committed to professional development and continuous learning
- Self-starter who thrives in a collaborative team environment
- This position is with an independent contractor agent and not directly with the parent insurance company
- Employment is contingent upon successful completion of licensing, background checks, and training as required
- Employees are expected to maintain current knowledge of insurance products and industry standards
- Equal opportunity employment practices are observed in all hiring and employment actions
If you are ready to advance your insurance career and make a positive impact through dedicated customer service, apply now for the Licensed Insurance Customer Service Representative position by clicking the job application button and take the next step toward a rewarding professional journey.