Licensed Insurance Customer Service Representative
Location: BEVERLY HILLS, CA
Job Type: fulltime
Company: Afshin Cohen - State Farm Agency
Salary: $50000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The role of Licensed Insurance Customer Service Representative is an excellent opportunity for professionals who possess active Property and Casualty (P&C) and Life and Health insurance licenses. This full-time position is integral to the ongoing success of a highly regarded insurance agency, where delivering exceptional customer service and building lasting relationships is prioritized. As a Licensed Insurance Customer Service Representative, you will be responsible for engaging clients in value-based conversations, ensuring their needs are met with accuracy, and providing support for a wide range of insurance products and services.
As a valued member of the agent team, you will have the chance to work in a dynamic environment where your commitment to customer satisfaction and your drive for professional growth are recognized and rewarded. The agency is committed to fostering a supportive workplace that encourages skill development and offers opportunities for career advancement. If you are self-motivated, detail-oriented, and dedicated to providing remarkable service, this position is tailored for you.
The Licensed Insurance Customer Service Representative will play a vital role in facilitating the agency’s mission to deliver prompt, accurate, and friendly support. You will respond to customer inquiries, resolve policy concerns, and support clients through the insurance process. Your expertise will help educate clients on their options and contribute to the overall growth and success of the agency. If you are ready to make a significant impact and grow your insurance career, apply now by clicking the job application button below.
Licensed Insurance Customer Service Representative - Summary- Engage with clients to provide exceptional service and foster long-term relationships as a Licensed Insurance Customer Service Representative.
- Utilize active Property and Casualty and Life and Health licenses to assist customers with insurance products and policy management.
- Serve as a knowledgeable point of contact for inquiries related to insurance availability, eligibility, coverage options, policy changes, and claims submissions.
- Establish and nurture customer relationships, providing routine follow-up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service through various channels, including phone, email, and in-person interactions.
- Address inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing clarifications.
- Utilize needs-based review processes to educate clients on insurance options and recommend suitable products.
- Maintain a strong work ethic and total commitment to success, contributing positively to the agency’s goals each day.
- Provide timely and thorough activity reports to the agent, contributing to transparent communication and effective operations.
- Remain current on product changes, licensing requirements, technical developments, and pursue continuing education.
- Competitive salary with additional bonus opportunities based on performance.
- PTO including vacation and personal or sick days to support work-life balance.
- Valuable experience in a reputable insurance agency environment, contributing to professional growth.
- Opportunities for career advancement and professional development within the agency.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal and communication skills—verbal, written, and listening.
- Strong organizational and time management abilities.
- Self-motivated with a high attention to detail and accuracy.
- Proactive problem-solving skills and dedication to customer service excellence.
- Ability to learn and use computer functions efficiently.
- Capacity to thrive in a collaborative team environment and manage multiple tasks simultaneously.
- A licensed insurance professional with a proven commitment to delivering outstanding customer experiences.
- People-oriented, detail-focused, and highly organized.
- Effective communicator who can confidently explain complex insurance concepts to clients.
- Motivated to grow within the agency and continuously enhance their skills and knowledge.
- This position is with an independent contractor agent of a major insurance company and not directly with the insurance company itself.
- The selected candidate must successfully complete all applicable licensing requirements and training programs as determined by the agency and regulatory authorities.
- All employees are hired directly by the independent agent, not by the parent insurance company.
- The agency is committed to equal employment opportunity and values diversity in its workforce, complying fully with all applicable EEOC standards.
Ready to take the next step in your insurance career? Apply today by clicking the application button and join a team where your skills and dedication make a difference every day as a Licensed Insurance Customer Service Representative.