Licensed Insurance Customer Service Representative
Location: SAINT LOUIS, MO
Job Type: fulltime
Company: Evelyn Jamison - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life/Health) – Full-time, St. Louis, MO
Are you a licensed insurance professional seeking an opportunity to make a meaningful impact in the insurance industry? Our team is searching for a Licensed Insurance Customer Service Representative (sometimes referred to as Licensed CSR or Insurance CSR) with active Property and Casualty (P&C) and Life and Health licenses. This full-time position in St. Louis, MO offers the chance to build long-term relationships with clients, provide exceptional customer experiences, and contribute to a successful independent insurance agency's ongoing growth.
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting both new and existing clients by handling a wide variety of insurance service needs. Your expertise and customer-focused approach will help our agency deliver outstanding service, foster trust, and drive retention. If you are passionate about helping others, enjoy working in a collaborative office environment, and are committed to continuous learning and professional development, we encourage you to apply for this rewarding position in St. Louis, MO.
Licensed Insurance Customer Service Representative – Summary- Act as the first point of contact for clients, addressing their insurance questions and needs in a prompt, professional manner.
- Utilize your Property and Casualty, as well as Life and Health insurance knowledge, to educate clients on policy options and coverage details.
- Collaborate closely with the agent and fellow team members to ensure the highest level of service and satisfaction.
- Support agency growth by maintaining strong client relationships and providing value-driven service experiences.
- Establish and nurture customer relationships, following up as needed to ensure ongoing satisfaction and coverage alignment.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing matters.
- Educate clients using a needs-based process to help them understand insurance options and make informed decisions about their coverage.
- Maintain a proactive approach to problem-solving and stay committed to providing solutions that meet clients’ evolving needs.
- Uphold a strong work ethic and demonstrate dedication to success and personal accountability on a daily basis.
- Collaborate with the agent and team to provide timely and thorough activity reports and support agency operations.
- Stay informed about product changes, licensing updates, technical developments, and continuing education requirements.
- Contribute to a positive office environment, supporting colleagues and working effectively as part of a team.
- Competitive base salary plus performance-based bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Opportunities for valuable hands-on experience in the insurance industry.
- Potential for career growth and advancement within the agency.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated and able to proactively identify and resolve issues.
- Ability to work collaboratively within a team and independently manage multiple tasks.
- Comfortable using computers and learning new software systems.
- Commitment to delivering outstanding customer service and maintaining client satisfaction.
- Willingness to participate in ongoing training and professional development to stay current in the industry.
- Licensed in both Property & Casualty and Life & Health insurance.
- People-oriented with a passion for building lasting relationships and helping others protect what matters most.
- Detail-oriented, dependable, and results-driven.
- Thrives in a fast-paced office environment and embraces new challenges.
- Open to learning and adapting to product and industry changes.
- Strong commitment to ethical standards and client confidentiality.
- This position is with an independent contractor agent for a major insurance company, not the insurance company itself. Employees of independent agents are not employees of the insurance company.
- Selected candidates must meet all applicable licensing and training requirements before beginning employment.
- The office is located in St. Louis, MO, providing opportunities to work with a diverse client base in a vibrant metropolitan area.
- Applicants must be able to commute to the office as this is an in-person role.
If you are motivated to succeed and can envision yourself excelling as a Licensed Insurance Customer Service Representative in St. Louis, MO, we encourage you to click the application button and submit your resume. Take the next step in your insurance career and join a dedicated team committed to excellence and client satisfaction!
Legal Disclaimer: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.