Licensed Insurance Customer Service Representative
Location: LOMBARD, IL
Job Type: fulltime
Company: Omar Torres - State Farm Agency
Salary: $18.0 - $22.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are a licensed insurance professional seeking a rewarding career in a dynamic and client-focused environment, the opportunity to join a leading insurance agency as a Licensed Insurance Customer Service Representative may be the right fit for you. As a full-time team member located in Lombard, IL, you will play a pivotal role in supporting clients with their insurance needs while enjoying professional growth, comprehensive benefits, and a collaborative work culture. This position is ideal for individuals who hold an active Property and Casualty license, are passionate about customer satisfaction, and aim to make a positive impact in the insurance industry.
As a Licensed Insurance Customer Service Representative, you will be at the forefront of delivering exceptional service to policyholders and prospects. Your responsibilities will include establishing and maintaining strong customer relationships, addressing inquiries related to insurance coverage, policy changes, billing, and claims, and ensuring that each interaction is handled with professionalism and care. This role requires attention to detail, excellent communication skills, and the ability to educate customers about their insurance options using a customer-centric approach.
In this position, you will work closely with an experienced agency team to foster a positive customer experience, utilizing your active Property and Casualty license to assist clients with their insurance needs. The environment encourages collaboration, ongoing learning, and personal development, offering valuable insurance industry experience and the potential for career advancement within the agency. The agency values proactive team members who are self-motivated, detail-oriented, and committed to delivering timely and accurate information to both clients and agency leadership.
As a Licensed Insurance Customer Service Representative, you will benefit from a competitive base salary, opportunities for commission, and a comprehensive benefits package that includes paid time off, holiday pay, and health insurance. The agency prioritizes work-life balance, offering regular business hours with no nights or weekends required. This supportive environment allows you to focus on professional excellence while maintaining a healthy balance between work and personal life.
Candidates must hold an active Property and Casualty insurance license, with the willingness to obtain a Life and Health license if not already held. Bilingual language skills are a plus, and strong interpersonal abilities, organizational skills, and comfort with technology are essential for success in this role. The agency seeks individuals who are people-oriented, dedicated to customer service, and adept at problem-solving in a fast-paced environment. The ability to multi-task, work effectively within a team, and remain current on industry developments is highly valued.
Lombard, IL, offers a vibrant community with access to local amenities and a welcoming atmosphere, making it an excellent place to grow your insurance career. If you are driven to succeed and eager to make a meaningful contribution as a Licensed Insurance Customer Service Representative, we encourage you to apply today by clicking the job application button below. Take the next step in your career and join a reputable agency dedicated to your professional success.
This position is with an independent contractor insurance agent, not with any specific insurance company. Employees of this agency must be able to successfully complete all applicable licensing requirements and training programs. The agency is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office position supporting an established insurance agency
- Active Property and Casualty insurance license required
- Focus on customer satisfaction, policy support, and relationship building
- Opportunities for professional growth and industry development
- Establish and maintain customer relationships through proactive communication
- Respond to customer inquiries regarding insurance policies, coverages, claims, billing, and policy changes
- Educate clients on insurance options using a needs-based review process
- Deliver prompt, accurate, and friendly service in all interactions
- Collaborate with agency team members to achieve business objectives
- Maintain detailed and timely activity reports for agency management
- Remain current on product changes, licensing requirements, and continuing education
- Competitive base salary with commission opportunities
- PTO including vacation, personal, and sick days
- Paid holidays
- Comprehensive health insurance
- Valuable hands-on industry experience
- Potential for advancement within the agency
- Regular business hours with no nights or weekends
- Active Property and Casualty insurance license (required)
- Ability to obtain Life and Health insurance license
- Bilingual language skills preferred but not required
- Strong communication skills (verbal, written, listening)
- Excellent interpersonal and organizational skills
- Self-motivated, detail-oriented, and people-focused
- Ability to learn and utilize computer functions and agency systems
- Demonstrated problem-solving skills and ability to multi-task
- Team-oriented with a commitment to customer service excellence
- Licensed insurance professional with a passion for helping others
- Driven to provide exceptional customer experiences
- Proactive, organized, and adaptable in a fast-paced environment
- Looking for long-term career growth within the insurance industry
- Open to ongoing learning and professional development
- This role requires an on-site presence at the agency office in Lombard, IL
- Applicants must be eligible to work in the United States
- Agency is an independent contractor and not affiliated as an employee of any specific insurance company
- Equal opportunity employer; all qualified applicants are encouraged to apply
If you are ready to take the next step in your insurance career, apply now by clicking the job application button. Join a dedicated team as a Licensed Insurance Customer Service Representative and make a positive impact in the insurance industry.