Licensed Insurance Customer Service Representative
Location: Oklahoma City, OK
Job Type: fulltime
Company: Terry Amacher - State Farm Agency
Salary: $30000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewJoin a dynamic team as a Licensed Insurance Customer Service Representative (CSR), supporting a State Farm independent contractor agent in delivering high-quality insurance services. This full-time position is designed for motivated, licensed professionals who are dedicated to providing exceptional customer experiences and are seeking a fulfilling career in the insurance industry. As a Licensed Insurance Customer Service Representative, you will play a key role in supporting customers with their insurance needs while working in a collaborative environment focused on growth and development.
Key Responsibilities- Establish and nurture positive relationships with customers by engaging in regular communication and timely follow-ups as required.
- Deliver prompt, accurate, and friendly customer service, including handling inquiries related to insurance availability, eligibility, policy coverages, policy changes, transfers, claim submissions, and billing questions.
- Educate customers about insurance products and options by employing a needs-based, customer-focused approach in all interactions.
- Consistently demonstrate a strong work ethic and commitment to achieving daily and long-term goals for both personal and team success.
- Provide timely and thorough activity reports to the State Farm agent, ensuring effective communication and record-keeping.
- Remain current with all product changes, licensing requirements, technical developments, and participate in ongoing continuing education as needed.
- Active Property & Casualty license.
- Active Life and Health insurance license.
- Demonstrated excellent interpersonal skills, with the ability to build rapport and maintain positive relationships with clients and team members.
- Outstanding written, verbal, and listening communication skills.
- Strong organizational abilities, attention to detail, and the capability to multi-task effectively in a fast-paced environment.
- Self-motivated with a proactive approach to problem-solving and a dedication to delivering top-tier customer service.
- Proficiency in using computer systems and a commitment to accurate and timely completion of work.
- Ability to thrive in both independent and team-based work settings.
As a Licensed Insurance Customer Service Representative, you will support the agency’s mission of delivering comprehensive insurance solutions tailored to each customer's needs. You will be part of a team that values professional development, fosters a supportive work environment, and encourages career advancement within the agency. This full-time role offers the opportunity to gain valuable experience in the insurance sector while developing essential skills for long-term growth.
This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies.