Licensed Insurance Customer Service Representative
Location: Oklahoma City, OK
Job Type: fulltime
Company: Terry Amacher - State Farm Agency
Salary: $30000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
If you are an experienced and motivated Licensed Insurance Customer Service Representative seeking a dynamic career opportunity in an established insurance agency, this full-time position offers a platform for professional growth and skill development. As a Licensed Insurance Customer Service Representative, you will play a pivotal role in delivering exceptional service and building lasting relationships with clients. This role provides the chance to leverage your Property & Casualty and Life and Health licenses in a customer-focused, highly engaged environment.
Working as a Licensed Insurance Customer Service Representative, you will be responsible for providing prompt, accurate, and friendly support to clients. This position requires strong communication skills, a dedication to customer service, and the ability to educate clients about insurance options. By engaging in value-based conversations, you will help clients understand their coverage, address their questions, and support their evolving insurance needs. The role also offers valuable experience, opportunities for advancement, and a comprehensive compensation package.
As part of a collaborative team, you will be expected to maintain a high standard of professionalism and a commitment to excellence every day. The role includes staying current on industry changes, licensing, and technical developments to ensure you are always prepared to assist customers. If you take pride in delivering accurate, timely work and enjoy being proactive in solving problems, this is the ideal environment for you to thrive.
This opportunity is with a respected State Farm independent contractor agent. Employees must successfully complete applicable licensing and training requirements. Please note that employment is with the agent, not with State Farm Insurance Companies, and employees are not employees of State Farm.
Licensed Insurance Customer Service Representative - Summary- Full-time position supporting a State Farm independent contractor agent.
- Focus on delivering exceptional customer service to existing and prospective insurance clients.
- Utilize Property & Casualty and Life and Health licenses to educate, advise, and support clients.
- Engage in value-based conversations to help clients identify appropriate insurance solutions.
- Opportunity for personal and professional growth in a collaborative team environment.
- Establish and maintain strong client relationships through effective follow-up and ongoing communication.
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing.
- Conduct needs-based insurance reviews and educate clients on available coverage options.
- Provide timely and thorough activity reports to the agent.
- Remain current on product changes, industry developments, and continuing education requirements.
- Demonstrate a consistent work ethic and dedication to achieving success each day.
- Maintain organizational standards and ensure all tasks are completed accurately and on schedule.
- Collaborate effectively with team members and contribute to a positive office environment.
- Utilize computer systems and technology to manage client accounts and documentation.
- Competitive salary plus bonus potential.
- Paid time off, including vacation and personal or sick days.
- Access to valuable industry experience and training.
- Opportunities for career advancement within the agency.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and able to work independently as well as in a team setting.
- Ability to multi-task and adapt to a fast-paced environment.
- Dedication to providing outstanding customer service.
- Willingness to remain current with licensing and continuing education requirements.
- Comfortable using computers and insurance-related software systems.
- Energetic and customer-oriented professional with a passion for helping clients.
- Demonstrates a strong work ethic and a drive to achieve results.
- Detail-oriented and organized, with the ability to manage multiple priorities.
- Collaborative team player who values communication and continuous learning.
- Proactive in identifying and solving problems to support both clients and the agency.
- This position is with a State Farm independent contractor agent.
- Employees of State Farm agents must successfully complete applicable licensing and training programs.
- State Farm agents are independent contractors who hire their own employees, not employees of State Farm Insurance Companies.
- The agency is an equal opportunity employer committed to creating an inclusive work environment.
- If you are ready to grow your career as a Licensed Insurance Customer Service Representative, click the application button to apply today and take the next step toward a rewarding future.