Licensed Insurance Customer Service Representative
Location: AUSTIN, TX
Job Type: fulltime
Company: Stuart Nalewaik - State Farm
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional who thrives on delivering exceptional customer experiences and building lasting client relationships? We are seeking a Licensed Insurance Customer Service Representative (CSR) who is ready to join a dynamic and high-performing team. If you currently hold an active Property & Casualty license and have a passion for helping clients navigate their insurance needs, this is an excellent opportunity to further your career in a supportive, growth-oriented environment.
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction by providing accurate information, handling inquiries, and facilitating insurance-related services. You will be the first point of contact for policyholders, assisting them with questions about coverage options, policy changes, billing, and claims. Your expertise and attention to detail will help foster customer loyalty and support the agency’s reputation for outstanding service.
Working as a Licensed Insurance Customer Service Representative, you will have the chance to work alongside experienced professionals who are committed to excellence and continuous improvement. You will be empowered to engage in value-based conversations with clients, helping them understand their insurance options and making recommendations that suit their unique needs. Your proactive approach, organizational skills, and dedication to customer service will contribute to the overall success of the team.
The Licensed Insurance Customer Service Representative position offers competitive compensation, opportunities for professional development, and a positive, team-oriented work culture. This role is ideal for individuals who are motivated, detail-oriented, and comfortable working in a fast-paced, multi-tasking environment. If you are eager to learn, enjoy problem-solving, and are committed to high standards of accuracy and integrity, we encourage you to apply and take the next step in your insurance career.
Located in a vibrant, centrally-located area, the agency is accessible and offers a welcoming workplace where your contributions are valued. You will benefit from ongoing training, career advancement opportunities, and the chance to make a meaningful impact on the lives of clients in the community.
To be considered for this Licensed Insurance Customer Service Representative opportunity, please click the application button and submit your resume today.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for insurance policyholders, delivering accurate and timely information.
- Foster positive relationships with clients through needs-based conversations and exceptional service.
- Support the agency’s mission by maintaining high standards of professionalism and integrity.
- Engage in ongoing professional development to stay current in product knowledge and industry best practices.
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.
- Respond promptly to client inquiries regarding insurance availability, eligibility, coverages, policy updates, transfers, claims, and billing.
- Educate clients using a needs-based review process to help them make informed coverage decisions.
- Demonstrate a strong work ethic and commitment to achieving daily objectives.
- Provide thorough activity reports and updates to agency management.
- Stay up to date on policy changes, technical developments, and licensing requirements through ongoing education.
- Collaborate with team members to deliver a seamless and positive customer experience.
- Competitive base salary plus commission opportunities based on performance.
- Supportive, team-oriented work environment.
- Comprehensive training and professional development programs.
- Opportunities for career advancement within the agency.
- Convenient, centrally located office in a vibrant area.
- Active Property & Casualty license required; Life and Health license preferred.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently in a team environment.
- Self-motivated with a proactive approach to problem-solving.
- Commitment to delivering outstanding customer service.
- Ability to learn and utilize relevant computer functions and software.
- Desire to remain current with product updates, licensing, and industry education.
- Licensed insurance professional with demonstrated customer service experience.
- Personable, reliable, and dedicated to helping clients meet their insurance needs.
- Thrives in a collaborative, team-oriented work culture.
- Driven to achieve success through hard work and continuous learning.
- Values accuracy, integrity, and client satisfaction.
- This position is offered by an independent contractor agent and not directly by the parent insurance company.
- Employment is contingent upon successful completion of all applicable licensing requirements and training programs.
- Independent contractor agents are responsible for hiring and managing their own employees.
- Apply now by clicking the job application button to take the next step toward a rewarding insurance career as a Licensed Insurance Customer Service Representative.
Equal Opportunity Employer Statement: This agency is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.