Licensed Insurance Customer Service Representative
Location: ORANGE, VA
Job Type: fulltime
Company: Jessica Martin - State Farm Insurance Agency
Salary: $50000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Are you a dedicated insurance professional seeking an opportunity to build your career as a Licensed Insurance Customer Service Representative? Our team is looking for a dynamic, licensed Property and Casualty (P&C) and Life and Health insurance expert to deliver outstanding service and support to our valued clients. If you thrive in a fast-paced insurance office, enjoy helping others, and are committed to ongoing professional development, we invite you to take the next step in your career journey.
As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting our agency’s mission to provide remarkable customer experiences. In this full-time, in-office position, you will engage with clients to ensure their needs are met, address their inquiries, and build long-term relationships that foster trust and satisfaction. You will handle a variety of customer service responsibilities, including responding to insurance queries, processing policy modifications, assisting with claims, and educating clients on available insurance options. Your insurance expertise and strong communication skills will be essential in providing prompt, accurate, and friendly service.
Our agency is committed to nurturing a collaborative work environment where you can continue to grow your skills and advance your career. You will benefit from a comprehensive compensation package including base pay plus commissions, bonuses, health insurance, retirement plan, paid time off, and professional development support. Join a team that values your contributions, supports your growth, and recognizes your achievements along the way.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for client insurance service needs and inquiries
- Utilize active Property and Casualty, as well as Life and Health insurance licenses, to deliver compliant, high-quality service
- Support agency growth through exceptional customer engagement and value-based conversations
- Maintain and build strong client relationships to drive retention and satisfaction
- Establish and nurture client relationships with exceptional professionalism and care
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification
- Educate customers about insurance options using a needs-based review process
- Maintain a consistent work ethic with a daily commitment to excellence
- Provide timely and thorough activity updates and reports to the agent
- Stay current on product changes, licensing requirements, technical developments, and continuing education
- Collaborate effectively within a team environment to ensure seamless service delivery
- Take initiative to proactively solve customer issues and provide solutions
- Handle multiple tasks efficiently in a dynamic office setting
- Ensure accuracy and timeliness in all customer service and administrative tasks
- Competitive base pay plus commissions
- Performance-based bonuses
- Health insurance benefits available after 30 days of employment
- Retirement plan eligibility after 12 months
- Paid time off, including vacation and personal/sick days
- ExamFX study guide reimbursement and support for licensing exams
- Opportunities for professional development and advancement within the agency
- Valuable experience in a reputable insurance agency
- Active Property and Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent communication skills (written, verbal, and listening)
- Strong interpersonal and organizational skills
- Self-motivated and detail-oriented
- Proactive approach to problem-solving
- Dedication to providing exceptional customer service
- Ability to quickly learn and adapt to new computer functions
- Pride in accuracy and timely completion of tasks
- Proven ability to work effectively as part of a team
- Ability to manage multiple tasks and priorities
- Commitment to ongoing professional development and licensing requirements
- Experienced and licensed in both Property and Casualty as well as Life and Health insurance
- Exceptional communicator with a customer-first mindset
- Organized, reliable, and able to manage multiple responsibilities with attention to detail
- Demonstrates initiative, a positive attitude, and a commitment to personal and professional growth
- Thrives in a collaborative team environment and seeks opportunities to support agency success
- This position is with an independent contractor agent, not with the insurance company directly
- Employment is contingent upon meeting all applicable licensing requirements and completion of training programs
- Employees of this agency are not employees of the parent insurance company
- We are committed to equal employment opportunity and a diverse, inclusive workplace
- Enjoy the opportunity to work in a supportive office environment with room for growth
- If you are motivated to succeed and eager to advance your insurance career, click the job application button to apply today!
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.