Licensed Insurance Customer Service Representative
Location: White Settlement, TX
Job Type: fulltime
Company: Gary Gilmore - State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative – Summary
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in delivering outstanding client experiences and supporting the continued growth of a reputable agency. This full-time position requires an active Property and Casualty license and a Life and Health license, enabling you to provide comprehensive insurance support to new and existing policyholders. Working from our office in White Settlement, TX, you will utilize your industry expertise and customer-centric approach to address client needs, educate on insurance solutions, and help foster long-term relationships. The agency offers a collaborative, professional environment with opportunities for skill development, advancement, and meaningful contributions to our mission of delivering excellent insurance service to the community.
Duties & Responsibilities- Establish and maintain strong customer relationships through proactive communication and ongoing follow-up.
- Deliver prompt, accurate, and friendly service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Apply a customer-focused, needs-based review process to educate clients about insurance products and coverage options.
- Develop and cultivate sales leads, schedule appointments, assess customer needs, and recommend suitable insurance products and services.
- Demonstrate a strong work ethic and a consistent commitment to achieving daily and long-term success.
- Provide timely and thorough activity reports to the agent and maintain detailed records of client interactions.
- Stay up to date on product changes, licensing updates, technical developments, and continuing education requirements.
- Participate in ongoing training and professional development to ensure compliance and enhance expertise in the insurance field.
- Base salary with opportunities for sales bonuses.
- PTO including vacation and personal/sick days to support work-life balance.
- Paid holidays that recognize your hard work and dedication.
- Retirement plan to help you plan for your future.
- Comprehensive training and valuable experience in a supportive environment.
- Clear growth potential and opportunities for advancement within the agency.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Proven ability to communicate effectively—written, verbal, and listening skills required.
- Strong interpersonal skills and a people-oriented mindset.
- Demonstrated organizational skills, attention to detail, and ability to multi-task.
- Self-motivated with a proactive approach to identifying and solving problems.
- Dedication to delivering exceptional customer service and client satisfaction.
- Ability to work effectively within a team-oriented environment.
- Comfort with learning and utilizing computer functions and reporting tools.
- Commitment to maintaining accuracy and timeliness in all work tasks.
- Willingness to remain current with industry changes and participate in continuing education.
- Holds valid and current Property & Casualty and Life & Health insurance licenses.
- Brings energy, enthusiasm, and professionalism to every client interaction.
- Excels in a customer-driven, fast-paced insurance office environment.
- Possesses a genuine passion for helping others understand and secure their insurance needs.
- Demonstrates reliability, integrity, and a commitment to personal and professional growth.
- Is eager to learn, adapt, and contribute to the overall success of the team and agency.
- This opportunity is with an independent contractor agent for a major insurance brand, not directly with the parent insurance company.
- Employment requires completion of all applicable licensing, training, and compliance requirements as mandated by the agency and regulatory authorities.
- Employees of independent contractor agents are not employees of the parent insurance company.
- White Settlement, TX, offers a welcoming community and a convenient location for insurance professionals seeking a collaborative office environment.
- The agency values diversity and is committed to providing equal employment opportunities to all qualified candidates, fully complying with EEOC standards.
If you are a driven insurance professional with the required licenses and a passion for delivering top-tier customer service, we encourage you to apply today by clicking the job application button. Take the next step in advancing your insurance career with us!