Licensed Insurance Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Paul Jones - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
The role of Licensed Insurance Customer Service Representative offers an exciting opportunity for professionals with a Property & Casualty (P&C) license and a Life & Health license to join a dynamic insurance agency team. This full-time, in-office position is designed for individuals passionate about delivering exemplary customer service and supporting clients through various insurance needs. As a Licensed Insurance Customer Service Representative, you will play a pivotal role in building lasting relationships with policyholders, ensuring their satisfaction, and helping the agency grow through sustained client engagement and value-driven communication.
Working as a Licensed Insurance Customer Service Representative in Albuquerque, NM, you will be part of a collaborative environment dedicated to both personal and professional development. The agency is seeking individuals who thrive in a fast-paced setting, are detail-oriented, and possess the ability to manage multiple tasks efficiently. Your main objectives will be to support clients, process insurance transactions, and provide guidance regarding policy options. Your efforts will not only contribute to the agency’s success but will also enhance your own expertise in the insurance field.
This position is perfect for proactive, self-motivated individuals with excellent interpersonal and organizational skills. If you are committed to ongoing learning, embrace new challenges, and are dedicated to providing outstanding service, this role will provide you with valuable experience and the potential for long-term growth within the agency. Enjoy the benefits of a supportive workplace, competitive compensation, and professional advancement while making a positive impact on clients’ insurance experiences.
Licensed Insurance Customer Service Representative - Summary- Serve as a key point of contact for clients, handling inquiries and delivering an exceptional service experience.
- Utilize active Property & Casualty and Life & Health insurance licenses to address a range of client needs.
- Contribute to agency growth by fostering positive relationships and identifying opportunities to educate clients on insurance products.
- Support the agency’s mission of providing reliable, personalized insurance solutions in a professional setting in Albuquerque, NM.
- Establish and maintain strong client relationships through regular communication and follow-up.
- Deliver prompt, accurate, and courteous service in response to inquiries about insurance coverage, eligibility, policy changes, billing, claims, and transfers.
- Guide clients through a needs-based review process, helping them understand and select appropriate insurance options.
- Maintain compliance with agency standards by providing thorough and timely activity reports to the agent.
- Stay current with evolving insurance products, licensing requirements, and technical developments.
- Collaborate effectively with team members to achieve agency goals and ensure client satisfaction.
- Demonstrate a strong work ethic and commitment to success in daily responsibilities.
- Competitive base salary with bonus opportunities.
- PTO (Paid Time Off) including vacation and personal/sick days.
- Opportunities for professional development and valuable on-the-job experience.
- Potential for advancement within the agency for high-performing team members.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Strong written, verbal, and listening communication skills.
- Excellent interpersonal and organizational abilities.
- Motivated, detail-oriented, and proactive problem-solver.
- Comfortable learning and using agency computer systems and technology.
- Ability to multitask and prioritize work efficiently.
- Commitment to accurate and timely completion of assignments.
- Ability to work collaboratively within a team environment.
- Demonstrated dedication to outstanding customer service.
- Enthusiastic about helping clients and supporting agency growth.
- Flexible and adaptable to changing priorities and tasks.
- Continually seeks to improve professional knowledge through ongoing education and training.
- Thrives in a fast-paced, client-focused environment.
- Exhibits pride in delivering high-quality, accurate work.
- This position is with an independent contractor agent for a major insurance provider.
- Selected candidates must complete all required licensing and agency training programs.
- Employees of independent contractor agents are not employees of the parent insurance company.
- The agency offers an inclusive and equal employment opportunity environment, in compliance with all applicable laws and regulations.
- Albuquerque, NM, is a vibrant community, providing a welcoming and dynamic setting for your career in insurance customer service.
If you are a licensed insurance professional eager to make a difference and ready to contribute to a high-performing team, apply today by clicking the job application button. Take the next step in your career as a Licensed Insurance Customer Service Representative and grow your future with us!