Licensed Insurance Customer Service Representative
Location: CEDAR RAPIDS, IA
Job Type: fulltime
Company: Doug Valentine State Farm Agency
Salary: $50000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Licensed Insurance Customer Service Representative (Cedar Rapids, IA) – Full-Time
Are you passionate about delivering outstanding service and supporting clients in their times of need? Join our team as a Licensed Insurance Customer Service Representative and play a vital role in a reputable insurance agency dedicated to exceptional customer care and community trust. As a full-time team member in Cedar Rapids, IA, you will work directly with clients and agency team members to ensure outstanding insurance experiences while advancing your career in the insurance industry.
As a Licensed Insurance Customer Service Representative, you will serve as a key contact for customer policy inquiries, claim processing, and policy updates. Your attention to detail, commitment to accuracy, and ability to empathize with clients will make a positive impact on our agency’s success and the lives of the people we serve. Our agency values teamwork, professionalism, and a supportive work environment that encourages internal growth and career development opportunities for motivated individuals.
We are seeking an enthusiastic and dedicated Licensed Insurance Customer Service Representative who holds an active Property and Casualty insurance license and is committed to delivering exceptional service to every client interaction. If you meet this requirement and are looking to build your career in a collaborative, growth-focused setting, we invite you to apply and take the next step with us in Cedar Rapids, IA.
Our agency is proud to operate as an independent contractor with a leading insurance brand, providing you with the resources and training to thrive in your role. As a Licensed Insurance Customer Service Representative, you will enjoy a competitive compensation package, comprehensive benefits, and a company culture that values your contributions and supports your long-term career goals.
Take the next step in your insurance career and apply today for the Licensed Insurance Customer Service Representative position in Cedar Rapids, IA. Click the application button to submit your resume and begin your journey with a team that values excellence, growth, and service.
Licensed Insurance Customer Service Representative - Summary- Full-time position in Cedar Rapids, IA
- Delivering exceptional customer service within a respected insurance agency
- Collaborating with agency team members to address client needs and inquiries
- Opportunities for career advancement and professional development
- Respond promptly and professionally to customer inquiries regarding insurance policies, coverages, and claims
- Assist clients with policy changes, renewals, and updates to ensure ongoing coverage and satisfaction
- Process insurance claims, provide necessary information, and follow up with clients to ensure timely resolution
- Maintain accurate and detailed records of customer interactions, policy changes, and claim status
- Coordinate with other agency team members to address complex client needs and ensure seamless service delivery
- Anticipate and identify customer needs to proactively offer solutions and support
- Competitive salary structure
- Performance-based bonuses
- PTO, including personal, sick days, and vacation
- Parental leave for eligible employees
- Comprehensive health and dental insurance
- Employer-matched 401(k) retirement plan
- Opportunities for advancement within the agency
- Active Property and Casualty insurance license (required)
- Ability to obtain Life and Health license (required upon hire if not already held)
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Capable of multitasking in a fast-paced environment
- Previous customer service experience preferred
- Ability to commute and work on-site in Cedar Rapids, IA
- Customer-focused and empathetic team player
- Driven and motivated to succeed in a sales and service environment
- Committed to personal and professional growth
- Enjoys working collaboratively within a team
- Dedicated to accuracy, professionalism, and confidentiality
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must meet all applicable licensing and training requirements prior to and during employment.
- State Farm agents are independent contractors who hire and manage their own employees.
- Employees of State Farm agents are not employees of State Farm itself.
Enjoy working in Cedar Rapids, IA, a thriving community that offers an excellent quality of life and opportunities for personal and professional fulfillment. If you are motivated to succeed and ready to take the next step in your insurance career, click the application button to apply for the Licensed Insurance Customer Service Representative position today!