Licensed Insurance Customer Service Representative
Location: SAN DIEGO, CA
Job Type: fulltime
Company: State Farm, Ashton Ellis Agency
Salary: $23.0 - $35.0 per hour
Category: Customer Service
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a skilled and licensed professional looking to build a rewarding career in the insurance industry? We are seeking a dedicated Licensed Insurance Customer Service Representative to join a reputable independent insurance agency. As a key member of the team, you will leverage your active Property & Casualty and Life & Health licenses to deliver outstanding service, support client needs, and help the agency grow through effective customer engagement. This is a full-time, in-office opportunity in San Diego, CA, ideal for professionals with exceptional communication and organizational skills who thrive in a client-focused environment.
As a Licensed Insurance Customer Service Representative, you will play a crucial role in ensuring clients receive prompt, accurate, and friendly assistance regarding their insurance policies. Your expertise will be utilized to educate clients on insurance options, respond to inquiries, and facilitate policy changes, claim submissions, and billing clarifications. Your proactive approach to problem-solving and commitment to providing exceptional customer experiences will support the agency’s mission of delivering value-based service and building lasting relationships in the San Diego, CA community.
Join a dynamic team where your contributions are valued and where you can grow professionally. The agency offers hourly pay, bonuses, commissions, paid time off, health and cell phone reimbursements, and opportunities for advancement. If you are detail-oriented, self-motivated, and passionate about customer service, this role is the perfect fit for you. Apply now to take the next step in your insurance career and make a real difference in the lives of clients in San Diego, CA.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for insurance clients, providing exceptional service and support.
- Utilize comprehensive industry knowledge and insurance licenses to advise and educate clients.
- Work full-time in a collaborative, professional office environment in San Diego, CA.
- Contribute to the agency’s growth and reputation through value-driven customer interactions.
- Establish and maintain strong client relationships through proactive communication and follow-up.
- Provide timely and accurate responses to client inquiries about insurance coverage, eligibility, policy changes, transfers, claims, and billing.
- Utilize a needs-based review process to educate clients on available insurance options.
- Demonstrate a strong work ethic and commitment to daily success and client satisfaction.
- Support clients with claim submissions and policy service requests.
- Maintain detailed and accurate records of client interactions and activities for reporting purposes.
- Stay current with industry trends, product changes, licensing requirements, and ongoing education.
- Collaborate effectively with team members to achieve agency goals.
- Hourly pay with additional bonuses and commissions based on performance.
- PTO options including paid vacation and personal/sick days.
- Health reimbursement benefits.
- Cell phone reimbursement.
- Opportunities for professional development and advancement within the agency.
- Valuable industry experience in a supportive team environment.
- Active Property & Casualty insurance license (required).
- Active Life & Health insurance license (required).
- Ability to work full-time, standard business hours.
- Strong interpersonal, verbal, and written communication skills.
- Excellent organizational abilities and attention to detail.
- Proactive approach to problem-solving and commitment to customer service.
- Ability to multitask and adapt to a dynamic work environment.
- Self-motivated, detail-oriented, and able to work collaboratively in a team setting.
- Experience with State Farm or similar insurance agencies is preferred.
- Proficiency in using computer systems and learning new technology.
- Licensed professional with a passion for helping others and growing within the insurance industry.
- Excellent communicator, both in writing and verbally, with a client-first mindset.
- Organized, detail-oriented, and able to effectively manage multiple tasks.
- Demonstrates a proactive attitude and a strong work ethic.
- Values teamwork and contributes positively to agency culture.
- Committed to ongoing professional development and continuous learning.
- This position is with an independent contractor agent representing State Farm. Employees of independent agents must complete all applicable licensing and training requirements as set by the agency and regulatory bodies.
- State Farm agents are independent contractors who hire their own employees; these employees are not employees of State Farm Insurance Companies.
- The agency is an equal opportunity employer and encourages candidates from all backgrounds to apply.
- San Diego, CA, offers a vibrant professional community and excellent quality of life.
If you are ready to advance your career as a Licensed Insurance Customer Service Representative, click the application button and submit your resume today! Take the next step toward a fulfilling career in insurance and become a valued member of our growing team.