Licensed Insurance Customer Service Representative
Location: Johnson City, TN
Job Type: fulltime
Company: Harold Dishner State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you hold an active Property & Casualty license and a Life & Health license, and you are passionate about helping clients understand and access insurance solutions, the role of Licensed Insurance Customer Service Representative is an excellent opportunity to build your career within the insurance industry. As a vital member of a dynamic insurance agent's team, you will engage in meaningful conversations with customers, provide expert support, and deliver a remarkable client experience in a fast-paced, client-focused environment.
This full-time position offers the chance to contribute to a well-established insurance agency, where your skills and professionalism will directly impact clients’ security and peace of mind. You will play a key role in ensuring that customers receive prompt, accurate, and friendly service, along with clear guidance on insurance coverage and processes. As a Licensed Insurance Customer Service Representative, you will be encouraged to take initiative, hone your expertise, and grow with the agency while serving a diverse client base.
Why consider a career as a Licensed Insurance Customer Service Representative? This role is designed for motivated, detail-oriented professionals who value teamwork, continuous learning, and delivering high-quality service. By joining this team, you will gain valuable industry experience, competitive compensation, and opportunities for advancement. Working in this role means representing a respected insurance agent and helping individuals and families protect what matters most.
As a Licensed Insurance Customer Service Representative, you will:
- Establish and nurture long-term relationships with customers, providing support and follow-up as needed to ensure satisfaction and retention.
- Respond promptly and accurately to customer inquiries regarding insurance products, eligibility, coverage options, policy changes, claims, billing, and more.
- Educate customers about available insurance solutions using a consultative, needs-based approach, ensuring they understand their options and coverage.
- Demonstrate a strong work ethic and a commitment to daily success, working both independently and collaboratively within the agent's team.
- Maintain up-to-date knowledge of insurance products, licensing requirements, and technical developments, committing to ongoing professional development and compliance.
Your professional growth will be supported through access to valuable training, mentorship, and advancement opportunities within the agency. You will benefit from a competitive base salary, commission and bonus opportunities, paid time off, health benefits, and more, all designed to reward your dedication and performance.
The company is dedicated to fostering a positive and supportive work environment, where employees are empowered to achieve their professional goals. If you are a self-starter who thrives on providing exceptional customer service and are eager to take the next step in your insurance career, we encourage you to apply by clicking the job application button below.
Licensed Insurance Customer Service Representative - Summary- Full-time position supporting a leading insurance agency
- Engage clients with expert insurance guidance and service
- Opportunities for professional development and advancement
- Competitive compensation and benefits package
- Establish and maintain client relationships and provide ongoing support
- Handle customer inquiries about insurance availability, eligibility, policy changes, claims, billing, and coverage
- Conduct needs-based insurance reviews and educate clients on suitable options
- Demonstrate commitment to exceptional customer experience
- Stay current with product updates, licensing, and continuing education
- Provide timely, thorough activity reports to the agency
- Base salary with commission/bonus opportunities
- PTO, paid holidays, and birthday leave
- Health premium (50% covered)
- Short-term and long-term disability coverage
- Valuable industry experience and growth potential
- Active Property & Casualty license (required)
- Active Life & Health license (required)
- Bilingual English/Spanish preferred
- Strong interpersonal, verbal, and written communication skills
- Excellent organizational, multitasking, and problem-solving abilities
- Self-motivated, detail-oriented, and committed to accuracy
- Ability to work well independently and as part of a team
- Proficient with computer functions and reporting
- Licensed insurance professional with a passion for customer service
- Motivated, proactive, and eager to learn
- People-oriented, with a strong sense of integrity and responsibility
- Thrives in a dynamic, team-focused environment
- This position is with an independent insurance agent, not directly with any national insurance company
- Employment is contingent on successful completion of applicable licensing and training requirements
- Employees are hired and managed by the independent agent’s office
Ready to take the next step in your insurance career? Click the job application button to apply and join a team committed to delivering exceptional service and building lasting client relationships.