Licensed Insurance Customer Service Representative
Location: Vernon, CT
Job Type: fulltime
Company: Brian Booth - State Farm Agency
Salary: $25.0 - $34.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you an experienced and licensed insurance professional looking to further your career in customer service and insurance support? We are seeking a dedicated Licensed Insurance Customer Service Representative with an active Property and Casualty (P&C) license, as well as a Life and Health license, to join a dynamic agency team. This full-time position offers a professional environment where your skills and expertise will make a significant impact on both client satisfaction and agency success.
As a Licensed Insurance Customer Service Representative, you will act as a primary point of contact for clients, ensuring they receive prompt, accurate, and friendly service. This role is rooted in value-based conversations and helping clients understand their coverage options, while building lasting relationships. The agency is committed to providing a supportive environment that fosters professional growth and delivers remarkable customer experiences in the insurance industry.
Why work as a Licensed Insurance Customer Service Representative? This role provides meaningful opportunities to directly support customers with their insurance needs, while also benefiting from a collaborative team setting and opportunities for advancement. Working in Vernon, CT, you will be part of a vibrant local community, enjoying the advantages of an in-office position that encourages professional development and interaction with both clients and colleagues.
Licensed Insurance Customer Service Representative - Summary- Act as a key resource for clients, addressing inquiries about insurance policies, coverage, claims, and billing.
- Utilize your active Property and Casualty and Life and Health licenses to deliver expert assistance and guidance.
- Engage in needs-based reviews and educate customers on available insurance products.
- Promote a positive customer experience through attentive and accurate service.
- Contribute to agency growth and success by maintaining a strong work ethic and commitment to customer support.
- Establish and nurture customer relationships, providing timely follow-up as needed.
- Deliver prompt, accurate, and friendly service to all clients.
- Respond to inquiries regarding insurance availability, eligibility, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about insurance options using a customer-focused, needs-based approach.
- Maintain a high level of detail orientation and accuracy in all tasks.
- Collaborate effectively with team members and contribute to a positive team environment.
- Provide thorough and timely activity reports to agency leadership.
- Stay current on product changes, industry developments, and continuing education requirements.
- Competitive hourly pay structure.
- Valuable hands-on experience in the insurance industry.
- Opportunities for professional growth and potential advancement within the agency.
- Supportive, team-oriented work environment.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational and multi-tasking abilities.
- Self-motivated with a proactive approach to problem solving.
- Detail-oriented and committed to delivering accurate, timely results.
- Ability to work effectively within a team environment.
- Comfortable learning and utilizing computer systems and applications.
- Demonstrated dedication to outstanding customer service.
- Licensed insurance professional with a passion for client service.
- Able to communicate complex insurance concepts in a clear and friendly manner.
- Organized, proactive, and highly motivated to achieve team and individual goals.
- Thrives in a fast-paced agency environment with frequent client interaction.
- Demonstrates a strong commitment to ongoing learning and professional development.
- This position is with an independent contractor agent for a nationally recognized insurance provider, not the insurance company itself.
- Employees of independent contractor agents must successfully complete all applicable licensing requirements and training programs.
- Independent contractor agents hire and manage their own employees; employees are not employees of the parent insurance company.
- The agency is committed to equal employment opportunity and maintaining an inclusive work environment.
If you are motivated to succeed as a Licensed Insurance Customer Service Representative and meet the qualifications listed above, we encourage you to take the next step in your career. Click the job application button to submit your resume and start your journey towards a rewarding future in insurance customer service!